Public Safety Dispatcher II - Lateral

Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. Now is the time to advance your Dispatch career by joining our amazing team of dedicated professionals here at the City of Reno and helping us to build a community we are all proud to call home.

The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non‑emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems.

This recruitment will establish a list for future vacancies, which will be filled as they occur.

Advanced opportunities for accelerated salary upon hiring may be available based on experience and qualifications.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatch field units.
• Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system, and general office equipment; enter pertinent information regarding calls for service into various computer systems.
• Maintain awareness of field unit activities within the CAD and manual card systems; communicate with field units through radios in accordance with FCC regulations; maintain status and location of units.
• Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other agencies as required.
• Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
• Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies.
• Retrieve and enter information from local, state, and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay to field units.
• Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
• Perform a variety of functions related to public safety dispatch operations.
• Perform related duties as required.

The following minimum qualifications are required to be met at the time of application.

Option 1: Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.

Option 2: One (1) full year of public safety dispatch experience, or equivalent, with a public safety agency within the last three (3) years AND one or more of the following certifications:

• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)

Bilingual Candidates are Strongly Encouraged to Apply

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by March 29, 2026, at 11:59 p.m. PT.

If a computer or mobile device is not available to you, suggested locations to submit an online application include the Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connec location or any local libraries or educational facilities.

If you are having difficulty logging into your  profile, please call the applicant support line at .

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted at 100%.

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked QUESTIONS on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or…