School Police Dispatcher see 'l information

summary description

under the general supervision of the chief of school police, the school police dispatcher receives emergency and non-emergency calls; dispatches assignments according to established police procedures; operates various communications center equipment; performs related work as required to include but not limited to fingerprinting and background checks.

• answers and screens incoming emergency and non-emergency telephone calls from victims, witnesses, suspects, and district administrators, staff, parents/guardians, members of the public, representatives from federal and local law enforcement agencies, and other government and non-government entities.
• evaluates calls by quickly and accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any officer safety risks.
• maintains contact with more than 30 units by accurately tracking, monitoring, and documenting sworn and civilian personnel movement, activities, and status in cad.
• quickly and accurately documents receipt of all calls for service in the computer aided dispatch (cad) system. Interprets all requests for service(s) needed and determines appropriate response using a high-level of discretion and judgment while considering prescribed procedures and general orders.
• expeditiously and accurately directs, via radio and telephone, law enforcement units to respond to potential life or death situations, other emergency, and nonemergency incidents; coordinates the responses of responding units; prioritizes calls waiting to be dispatched.
• logs and fills out call forms.
• maintains records of radio calls.
• summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete, and accurate manner while using multi-channel radio system.
• monitors other channels including communication from each school site administrators while maintaining priority law enforcement channels and incoming telephone calls.
• recognizes units from other departments and agencies and assists them or supplies requested information.
• responds to officer-initiated radio traffic and requests and disseminates suspect information from calls, prior calls and bulletins and computer-aided system.
• maintains and accesses business and premise history and index files for emergency and other bulletins and computer-aided system.
• queries national crime information center (ncic), nevada criminal justice information system (ncjis), department of motor vehicles (dmv), and other local, state, and national computer files to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.
• enters criminal history information into ncic, ncjis and other local, state, and national computer files; confirms validity and status of information for other agencies.
• validates criminal history, warrant, and article entries of colleagues in accordance with criminal justice information services (cjis) security policy 3 13. Maintains and validates data in local, state, and national computerized databases including ncic and ncjis.
• performs informational searches in the cad system and other computerized databases upon request.
• confirms warrants with responsible agencies; receives, enters, and files warrants and updates status of warrants.
• enter all washoe county school district issued trespass warnings into cad system before manually filing for record keeping.
• enter all traffic citations and juvenile referrals into the computer aided dispatch (cad) system.
• process all incoming volunteer applications for the district.
• disperse sex offender bulletins to school administration as well as maintaining file system of all bulletins.
• performs other duties as assigned.

additional duties: performs other duties related to the position, as assigned.

any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain knowledge and skills would be:

education: equivalent to a high school diploma or higher

required experience: minimum two years of experience as a public safety dispatcher handling emergency calls, coordinating police/fire/ems responses, managing priority dispatching in a high-volume public safety answering point (psap) or combined communications center. Proven ability to process life-threatening calls under stress, prioritize incidents and maintain calm, accurate radio and telephone communications during multi-agency incidents.

licenses/certificates: able to obtain ncic/cjis certification within 90 days of employment.

knowledge of:

• organizational skills: ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• attention to detail: precision in handling sensitive data and documentation to ensure…