Public Safety Dispatcher II - Lateral

Overview

Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. Now is the time to advance your Dispatch career by joining our amazing team of dedicated professionals here at the City of Reno and helping us to build a community we are all proud to call home.

The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non-emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems. This recruitment will establish a list for future vacancies, which will be filled as they occur. Advanced opportunities for accelerated salary upon hiring may be available based on experience and qualifications.

This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area.
• Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.
• Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.
• Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.
• Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
• Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.
• Retrieve and enter information from local, state and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to field units.
• Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
• Perform a variety of functions related to public safety dispatch operations.
• Perform related duties as required.

The following minimum qualifications are required to be met at the time of application.

Work Experience:
Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.
OR
One (1) full year of public safety dispatch experience, or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:

• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)

Bilingual Candidates are Strongly Encouraged to Apply

To Apply:
Please submit your completed application and all additional information/documentation requested online o.gov/jobs by February 8, 2026, at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: the Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location or any local libraries or educational facilities.

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