Titles Representative ; Onsite - Reno, NV

Overview

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Title:
Titles Representative I (Onsite - Reno, NV)
Job Function:
Customer Service
Location: RENO
Company:
Harley-Davidson Financial Services
Full or Part-Time:
Full Time

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, Motor Clothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

HDFS’ Reno, Nevada office serves as one of the Company s two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit.

There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Titles Representative I (Onsite - Reno, NV).

Under direct supervision the Titles Representative I is responsible for ensuring that the liens on all loans financed with Harley-Davidson Financial Services are perfected and released properly in favor of Eaglemark Savings Bank and/or its Assigns. The Titles Representative I handles all title related transactional needs of our business partners and customers with accuracy, quality, and an unsurpassed level of customer service.

They also have the ability to make basic decisions within organizational guidelines.

• Conducts basic analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly.
• Interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.).
• Enters Proof of payoff entry, queues and other tasks with Titles Reps II within 9 business days or receipt.
• Assists other Internal stakeholders on all levels with title related issues.
• Verifies and sorts mail, supporting documentation, validates information from the original funding package, state websites and our vendors.
• Handles phone calls to and from business partners and customers to verify and resolve outstanding liens or titles.
• Responsible for accurately updating account payoff information.
• Uses effective time management and ensures the dealer and rider experiences meet expectations.
• If onsite manages the organization, storage and filling of title documents.
• Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

High School Diploma or Equivalent Required

Required

• Typically requires less than 1 year of related experience.
• Experience with Microsoft Office and general computer knowledge.
• Ability to handle large volume of accounts and inquires with efficiency and accuracy.
• Strong written and interpersonal communication skills.
• Proven problem-solving and decision-making abilities.
• Organizational skills with an attention to detail.
• Strong teamwork skills and the ability to interact effectively with staff of all levels.
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment.

• Knowledge of titling procedures and state regulations pertaining to titling and registration preferred.
• If onsite Notary or become a notary within 1-2 years of employment.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and…