VIP Representative

Join to apply for the VIP Representative role at Grand Sierra Resort.

The VIP Service Representative provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment, determines comp qualifications for casino guests, handles VIP check-in and check-out, offers Executive Casino Host support, engages in VIP event telemarketing, and is responsible for stocking the VIP in-office bar.

• Provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment; determines comp qualifications for casino guests.
• Walks the casino floor to meet and greet new and established guests.
• Answers calls and processes requests from guests, making, returning, and following up on calls to maintain proper communication with guests and departmental staff.
• Uses a computer to enter VIP reservations, limo requests, amenity requests, event reservations, hotel check in/out, and evaluate tracked play.
• Continually contacts internal and external customers to provide optimal guest service, coordinating with various hotel departments as needed.
• Handles VIP check-in and check-out.
• Offers Executive Casino Host support.
• Engages in VIP event telemarketing.
• Stocks the VIP in-office bar.
• Listens and responds to guest inquiries with a positive, clear speaking voice, troubleshooting concerns about data entered into the tracking system and providing assistance for guest satisfaction.
• Relays accurate information to guests regarding hours of operation, hotel services, directions to local attractions, function rooms, car rentals, airline shuttle service, etc.

• Casino experience is required.
• Previous hotel reservation experience preferred.
• Previous casino marketing experience is a plus.
• Four to six months practical experience, or a combination of education, training, or experience providing the required knowledge, skills, and abilities.
• Excellent written and oral communication skills.
• Interpersonal skills to deal effectively with business contacts and employees at all levels.
• Strong attention to detail and presentation skills.
• Results-oriented, hands-on professional with the ability to resolve problems/conflicts diplomatically and tactfully.
• Basic math skills: addition, subtraction, multiplication, division, rate, ratio, percent, and data interpretation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions through decisive judgment.

• Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card.

• Minimum age of 21.
• Proficient in Microsoft Office products (Word, PowerPoint, Publisher, Outlook) and expert in Excel.
• Flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.

• Maintains physical stamina and proper mental attitude under pressure in a fast-paced casino environment.
• Regularly required to sit, stand, walk, and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
• May reach with hands and arms above shoulder level; bend, stoop, squat, balance, kneel, lift, and push/pull.
• Occasionally lifts and/or moves up to 25 pounds.
• Requires close, distance, color, peripheral, depth vision, and the ability to adjust focus.

The work environment is representative of a smoke-filled, loud casino environment with exposure to high noise levels. Reasonable accommodations may be made for individuals with disabilities.

• Entry level

• Full-time

• Other

• Hospitality