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Assistant Manager
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-03-10
Listing for:
Planet Fitness
Full Time
position Listed on 2026-03-10
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Benefits
- 401(k)
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
The Assistant Manager assists in the oversight of gym operations to ensure a welcoming and positive experience for members, guests, and prospects.
Duties and Responsibilities- Help maintain a welcoming atmosphere
- Oversee member service
- Support and assist the General Manager
- Assist with staff management
- Recruit, onboard, train, and develop staff
- Provide coverage during absences
- Resolve or escalate employee issues or concerns
- Employee discipline, retraining, or offboarding
- Assist in inventory, supplies, and reporting
- Informed on marketing campaigns, promotions, and offers
- Involved in all front desk operations
- Greet members, guests, and prospects
- Respond to member questions and concerns
- Answer phones promptly
- Check in members and update accounts
- Facilitate new member sign-ups and conduct tours
- Assist with cleaning and organizing the club
- Superior customer service skills
- Leadership experience is a plus
- Basic computer proficiency
- Passionate about fitness and health
- Positive and interpersonal
- Reliable, punctual, and professional
- Ability to resolve issues effectively
- High school diploma or GED equivalent required
- Must be 18 years of age or older
- Schedule must fit the needs of the club
- Must work full‑time hours
- Remain standing or walking for extended periods
- Frequent communication, in‑person and via phone
- Occasionally lift up to 50 lbs.
- Handle cleaning chemicals or biohazards safely
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