Constituent Engagement Representative

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position supports the Reno Direct customer service center by receiving, evaluating, and processing requests for City services. The position handles public inquiries by phone and other channels, enters service requests into a computerized system, provides information and guidance to the public and City staff, assists with constituent engagement activities, and performs routine clerical duties that support customer service and departmental operations.

We currently have one vacancy in the Community Engagement & Services Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Performs the full range of specialized office support duties in support of the City’s Reno Direct customer services call center and activities; receives incoming telephone calls; evaluates requests for service according to established procedures and guidelines; elicits essential information from callers, including description and location of incident and caller’s contact information.
• Participates in and supports in‑person community and constituent engagements by providing information, responding to inquiries, and assisting residents in accessing City services; engages directly with the public to promote awareness of City programs and ensure timely resolution of service‑related concerns.
• Enters pertinent information regarding requests for service into a service request format utilizing a computer‑aided request system; enters and retrieves information from various database systems.
• Assists the general public, outside groups and agencies, and City staff by providing routine information related to specific program areas or City operations and activities in general; refers constituents to appropriate City staff, department, or outside agency for further assistance as needed.
• Provides guidance and support to staff on the use of service request systems, Reno Direct services, and customer service best practices. Operates a variety of communication equipment, including telephones and telecommunication devices for the deaf (TDD); operates a variety of office equipment, including computers, copiers, and facsimile machines; utilizes various computer applications and software packages.
• Provides customer support for various City divisions by responding to inquiries, assisting with account or license information, and processing payments or service requests as needed.
• Runs customized reports from service request tracking software as needed.
• Serves as a departmental liaison for information sharing, facilitating communication, and ensuring accurate distribution of policies, procedures, and updates.
• Performs other duties as required.

The following minimum qualifications are required to be met at the time of application.

Completion of a high school diploma or equivalent.

One year of general office support and clerical experience, including customer service experience involving significant public contact or call center customer service experience.

Valid driver’s license.

Bilingual candidates are strongly encouraged to apply.

Please submit your completed application and all additional information/documentation requested online o.gov/jobs by March 22, 2026, at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: the Reno City Hall 2nd floor computer kiosk or Civil Service Office, any…