Rep, Cust Service-CBA-BL

Position: Rep, Cust Service-CBA07-BL
Responsibilities

9779NW
* REPRESENTATIVE, BILINGUAL CUSTOMER SERVICES (LOA 16-04)

An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices.

Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service.

Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications:

Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills.

Aptitude for arithmetical calculations.

Ability to operate various office machines and personal computers as required.

Fluency in bilingual (Spanish) language skills

This job classification is intended to handle the extensive bilingual call center volume associated with the Call Center environment however, the Company agrees to permit upgrade to this bilingual classifications from personnel in the Final Bills and Billing teams when they are engaged in work requiring use of their Spanish skills. These upgrades will be exempt from Title 4.3.

(Amended 7/05/2017 LOA 17-10)


*** Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.***


*** Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.***

About Us

NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe.

We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.

About the Team

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.