Associate Vendor Manager - Platform Operations

We're here to make legal help accessible to all. Legal Zoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

This position will be onsite at our Reno, NV office

Legal Zoom wants employees who are passionate about delivering world-class experiences & products to our customers! As an Associate Vendor Manager at Legal Zoom, you will be responsible for supporting the relationship with our nationwide vendor network that supports Legal Zoom’s Registered Agent business. You will focus on supporting vendor agreements, driving accountability, and ensuring consistent communication and performance across our third-party vendor managed sites.

• Facilitate and coordinate communication between the Manager, Legal Zoom teams, and third-party Platform operations vendors, ensuring all parties receive clear and timely information.
• Assist the Manager in monitoring vendor performance data against established SLAs and KPIs. Help track, document, and prepare reports on issue escalation and resolution status.
• Support the initiation, documentation, and maintenance of vendor agreements and onboarding processes. Assist in coordinating logistics for site transitions, including compiling necessary documentation for vendor selection and setup.
• Coordinate participation in cross-functional meetings and strategic initiatives, including scheduling, preparing presentation materials, and documenting action items for the Vendor Manager.
• Assist in preparing and distributing new and existing training materials for vendors. Maintain and organize the knowledge base of relevant policies, procedures, and operational standards.
• Maintain accurate and up-to-date records of vendor contacts, contracts, compliance documentation, and performance logs in the designated system.
• Help support the daily operations across all vendor-managed sites by gathering data on potential bottlenecks and compiling vendor feedback to identify opportunities for continuous improvement.
• Coordinate the scheduling and logistics of virtual and in-person check-ins for the Manager, including preparing performance review materials and tracking follow-up actions.
• Perform administrative and operational tasks as assigned to support the Manager and the overall success of Platform Operations.

• 2+ years of experience in vendor management, supply chain coordination, or operations, with a demonstrated track record of increasing responsibility.
• Proven ability to manage external partners remotely and drive performance accountability.
• Strong verbal and written communication skills, with a focus on relationship-building and clear documentation.
• Excellent problem-solving, troubleshooting, and organizational skills; capable of managing multiple priorities effectively.
• High attention to detail and strong process orientation.
• Proficient in Microsoft Office (Excel, Word), Google Workspace (Docs, Sheets), and comfortable handling general contract documentation.
• Willingness to travel up to 20% of the time.

The national range for this role is ($ 63,700 - $101,900 ) . Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  • Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! Legal Zoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Legal Zoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by…