Senior Product Manager - Customer Facing Apps

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. We aim to improve the quality of life by delivering excellence in everything we do, with a laser focus on innovation and technology. We invest in personal and professional growth and foster a culture of collaboration and resilience.

At ITS, we empower our team members to become champions in their fields by nurturing collaboration, competition, and determination. For more information, visit our website:

Technology is a core enabler in delivering complex third-party logistics services  continues to invest in transforming its applications and infrastructure to support growth and differentiate us in the market. Our tech spending increasingly supports innovation and system-driven product solutions to leverage key technology shifts:

• Leverage public cloud to deliver elastic infrastructure for agility, scalability, and resiliency.
• Use the latest data analytics platform for informed decision-making and data-driven opportunities.
• AI and automation to improve efficiency and speed up processes.
• Digital applications to boost employee productivity and engagement through an intuitive workplace environment.

We are seeking an experienced Product Manager responsible for leading the development, enhancement, and management of logistics products. You will work with cross-functional teams to drive strategic vision, product strategy, and execution to deliver innovative logistics solutions. The role involves deep market research, understanding customer needs, and translating them into actionable product strategies, while mentoring junior product managers.

Essential activities include but are not limited to:

• Conduct comprehensive market research to identify market trends, customer pain points, and competitor offerings in the logistics industry.
• Analyze market data, customer feedback, user journeys, and industry insights to identify new product opportunities and make data-driven decisions.
• Pitch product solutions to leadership, justify the business case for tech roadmap prioritization, and define the strategic vision, goals, and roadmap for logistics products aligned with business objectives.
• Collaborate with stakeholders to prioritize features, define requirements through PRDs, and create a clear, actionable product roadmap.
• Work with engineering and design teams to translate product requirements into well-defined specifications and user stories.
• Lead the product development process, including sprint planning, backlog prioritization, and timely delivery of high-quality logistics solutions.
• Develop comprehensive go-to-market strategies, including product positioning, messaging, pricing, and sales enablement materials.
• Collaborate with marketing and sales teams to drive successful product launches and support ongoing sales efforts.
• Monitor key product performance metrics, customer satisfaction, and market adoption to identify areas for improvement.
• Continuously gather customer feedback, market insights, and industry trends to refine and enhance logistics products.

• Bachelor’s degree.
• 5+ years of experience as a Product Manager, preferably in startup and complex environments.
• Clear written, spoken, and presentation skills, with a bias toward thorough communication and inclusivity.
• Understanding of the software development lifecycle and ability to prioritize based on data and key deliverables.
• Experience crafting long-term vision and quarterly roadmaps from market insights and customer research.
• Business acumen with curiosity to learn and become an expert on a complex product.
• Proven experience transforming independent products into a cohesive platform.

• Advanced degree (MBA a plus).
• Superior analytical and quantitative skills, comfortable with complex data.
• Experience working cross-functionally with UX design and multiple software development teams.
• Ability to work in an ambiguous, fast-paced environment.
• Independent work style with strong attention to detail and a passion for executing strategy to deliver results.
• Experience presenting to senior leadership.