Support Services Dispatcher

Overview

Renown Health-Security – Reno, NV

Full Time - Eligible for Benefits | Night shift

Posted 12/30/2025 | Req # 186027 | Biweekly

Hours:

72

This position performs a variety of complex duties involved in the receipt of incoming phone calls, radio traffic, multiple alarm systems and dispatching and documenting calls for security environmental services, clinical engineering, maintenance, fire, resuscitation, hazardous materials spills, traumas, infant/child abduction, weather related emergencies and other emergency/life threatening responses.

• Under general supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, screen, and take appropriate action on all emergency service calls including emergent and non-emergent calls from the public and internal staff requesting Security, fire, Law Enforcement and other services; determine nature and location of emergency; determine priority; dispatch as necessary and in accordance with established procedures;
  
  transfer calls to appropriate departments as necessary.
• In addition, this position monitors emergency system enunciators, security surveillance cameras, and various alarm systems and performs other related duties as required, which may include overflow telephone response after-hours. This position also coordinates and prepares written documentation as required for communications, verbal and electronic.
• The critical systems and telephones must be monitored on a seven-day, twenty-four-hour basis: therefore Security Dispatchers are required to work all shifts, including holidays, weekends and overtime as required. All employees are subject to being called in and therefore must maintain a telephone number or have another mechanism available for contacting them. Missed time cannot be made up; attendance and punctuality are a must.
• Coordinates system-wide responses during emergencies/codes. Coordinates repair of all security related life safety systems.
• This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Requirements - Required and/or Preferred

• Name —
  Description
• Education: Must have working-level knowledge of the English language, including reading, writing, and speaking English.
• Experience: One-year previous dispatching experience with emergency life safety systems and working knowledge of radio communication equipment is preferred.
• License(s): None
• Certification(s): None
• Computer / Typing: Must possess the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Typing/Computer proficiency - basic knowledge/capability for typing and operation of dispatch center computers.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual s location and their knowledge, skills, and experience as well as internal equity.