Operations Team Leader

Stripey Stork – Operations Team Leader

Stripey Stork is a registered charity (1161613) that transforms the lives of families in need through the simple act of recycling. We collect new and pre‑loved items for babies and children – equipment, clothes, furniture, and toys – and distribute them to families in Surrey, Croydon and surrounding areas. Our mission is to alleviate the impacts of childhood poverty by giving families the essential things they need to develop and reach their potential.

51a Albert Road North, Reigate, RH2 9EL
& 29 Linkfield Lane, Redhill, RH1 1SS
. Occasionally, the role holder will meet stakeholders across the Surrey area.

We are seeking an enthusiastic, proactive, and hands‑on Operations Team Leader to drive the smooth running of our three operational sites and support our day‑to‑day service delivery. You’ll manage people, processes and space to ensure that every aspect of site management – including incoming donations, checking processes, stock deliveries, site safety, maintenance and storage – runs efficiently and effectively.

• Manage day‑to‑day operations across all sites, ensuring a safe, efficient and welcoming environment for staff, volunteers and visitors.
• Take overall responsibility for managing incoming stock and donations – ensuring effective sorting, storing and tracking – with the Donations Coordinator.
• Support the fundraising team with accurate record‑keeping of new (in‑kind) donated goods.
• Take overall responsibility for site safety, maintenance and compliance (including fire safety, security and health and safety) – with the Facilities Coordinator.
• Optimise workspace and storage areas to maintain efficient workflows and accommodate volunteers, donations, projects and events.
• Ensure systems and processes are used consistently within Service Delivery, including data management and GDPR compliance.
• Ensure the organisation has the necessary policies and insurances in place to support staff, volunteers and safe working spaces.
• Ensure that our high standards of safety and quality in items we pass on are upheld across all sites, making sure that every referral ‘feels like a gift, and not a handout’.
• Liaise with landlords, partners, neighbours and contractors to ensure facilities are managed effectively and align with workflow needs.
• Provide leadership and guidance to the Operations Team, line‑managing the Facilities Coordinator and Donations Coordinator, and fostering a positive, inclusive and efficient working culture.
• Work closely with the Team Leaders in Volunteering, Referrals and Projects to ensure all aspects of our service are delivered efficiently, collaboratively and to the same consistently high standards.
• Contribute to staff recruitment, induction, training and development.
• Promote and support collaboration across the wider organisation, working closely with marketing and fundraising colleagues to achieve organisational goals.
• Deputise for the Head of Service when required.

• Use data and feedback to inform planning, reporting and decision‑making.
• Review operational processes and procedures regularly to ensure efficiency and respond to fluctuations in demand and supply.
• Support the Head of Service with longer‑term operational planning and implementing agreed priorities.
• Support innovation by suggesting and implementing improvements to enhance efficiency and impact.
• Contribute to the development and delivery of Stripey Stork’s strategic and operational plans.

• Ensure policies are implemented and that staff and volunteers understand their responsibilities.
• Ensure compliance with all statutory, health and safety and GDPR requirements.

• Shares our belief that every child deserves the same start in life and is motivated by purpose‑driven work.
• Has experience managing operations, facilities or logistics in a busy, people‑centred environment.
• Is a confident, visible team leader who inspires and supports others to do their best work.
• Is organised, practical and solutions‑focused – comfortable juggling multiple priorities and adapting to new challenges.
• Is comfortable in a…