Facilities Coordinator Residential

Join to apply for the Facilities Coordinator Residential role at Macro

Location:

United Kingdom, Reigate RH28EF

Working location category:
Onsite

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable through advanced technological solutions.

The main purpose of this role is to undertake administration across all areas of operational services, assisting the Senior Operations Manager in effectively managing day to day enquiries from the services on the account. These services primarily involve managing and delivering the Facilities Management activities and maintenance requirements at the residential properties within the portfolio, including assisting with enquiries and health and safety on‑site and following up on soft and hard facilities management queries.

• Doing the right thing is a strong value for all Macro employees and you will be a person who strives to ‘do the right thing’.
• You will be engaged, friendly, and helpful. You enjoy working with colleagues and supporting others through your professional approach to providing everyday excellence by assisting the Operations team across the account.
• The candidate will be confident in supporting the Senior Facilities Coordinator in aspects of premises health and safety and the day‑to‑day administration of tasks at each property.
• Ensure that a high standard of service delivery is maintained at all times while also ensuring value for money.
• Develop strong relationships with stakeholders and colleagues across the business.
• Provide highly professional customer service.
• Manage and support all contact with clients, suppliers and internal staff.
• Know when to elevate concerns or issues to the Senior Facilities Coordinator.
• Proactively manage tasks and expectations within the directorate, using Concept.
• Support the delivery of assigned tasks/jobs in conjunction with the Macro Service Desk and ensure that any client or customer requirements, concerns or complaints are dealt with effectively and communicated accordingly.
• Oversee the completion and recording of the regular checks relevant to residential properties.
• Cover non‑residential property queries when the Facilities Coordinator for non‑residential properties is out of the office.
• Carry out site visits as part of an ongoing service plan.
• Conduct site visits when a property is ‘coming on’ and the services for that property are to be ascertained.
• Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.
• Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements.

• The candidate must have worked in a customer‑based role previously.
• Must have a good understanding of the routine checks required to ensure property compliance and be proactive in recording these checks.
• Should possess strong report‑writing and communication skills to articulate findings and recommendations clearly.
• Must demonstrate a proactive approach to managing tasks.
• Able to earn the trust and respect of the client through exceptional job performance.
• Takes responsibility for own work and for others to ensure deadlines are met.
• This is a highly varied role, the successful candidate must be able to prioritise and plan their own workload in the context of conflicting priorities and work on own initiative.
• Flexible and able to adapt to a changing working environment.
• Strong communicator.
• Able to problem‑solve to ensure uninterrupted service to the end user.
• Previous relevant work experience in an environment supporting staff and/or public (tenants).
• Willingness to undertake professional or vocational study where appropriate.
• Excellent understanding of the relevant area of work.
• Good written and oral communication skills with the ability to build strong relationships with customers.
• Good IT skills, including database management systems,…