Retail Floor Supervisor, Rehoboth , DE

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands:
Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

Sales and Supervision:

• Assists in maximizing store sales and achieving store sales goals.
• Monitors sales progress and results against key targets.
• Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
• Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Brand Experience/Customer Service:

• Ensures excellence in customer service in the store by modeling brand‑specific service standards, as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
• Ensures that store team is engaging with each customer to create an authentic brand experience.
• Leads and inspires customer‑centric culture by proving direct feedback and supervision of the associates the in‑store experience.

Coaching Team:

• Provides coaching to the store team in the core areas of customer engagement and sales results.
• Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
• Operations, Loss Prevention, and Safety:
• Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.

Visual Merchandising:

• Ensures visual merchandising standards for the store are maintained.
• Human Resource Management
• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open‑Door Policy.

• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embeds company purpose, mission, and values into team.
• Ensures each associate understands their impact in achieving Kontoor Brands strategic priorities.
• Creates a highly engaged, performance‑driven culture.

• Minimum of two years of retail sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication and time‑management skills.
• Proven ability to multi‑task.
• Maintain a positive attitude and focus on customer satisfaction in a fast‑paced environment.
• Results‑oriented problem solver with an analytical mindset.
• Proficient computer skills preferred.
• Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.