Key Holder; Part-time

As a Key Holder, you are an acting member of the management team. Under the direction of the Store Manager and Assistant Store Manager, the Key Holder is trained on all operational functions, including opening and closing the store, administering returns and exchanges, and setting sales goals and dividing tasks among sales associates. The Key Holder is expected to link the management team with the sales associates.

An ideal Key Holder is hardworking, a quick thinker, friendly, and possesses excellent customer service skills. They also have a passion for the products and services the brand provides, helping to exceed sales goals.

• Support management by driving sales, profitability, and customer satisfaction.
• Deliver the best possible customer experience by greeting, engaging, and assisting customers.
• Collaborate with the management team to complete merchandise initiatives while maintaining high standards of visual presentations.
• Oversee sales floor when appointed as manager on duty.
• Demonstrate integrity, honesty, and knowledge promoting the company culture, values, and mission.
• Foster a positive work environment that encourages diversity, mutual respect, and teamwork, free of discrimination and harassment.
• Assist with training and development of current and new sales associates.
• Understand and ensure proper security procedures are followed.
• Ensure store operational tasks are addressed and completed.
• Manage and drive the daily opening and closing procedures for the store including shipment, registers, and sales floor maintenance.
• Participate in store meetings to discuss initiatives, objectives, issues, tasks, and responsibilities.
• Provide loss prevention awareness to protect store assets and ensure a safe and secure work environment.
• Manage general housekeeping and maintenance duties to ensure the store is maintained in an efficient, clean, and safe manner at all times.

• One year of experience in a retail store.
• High School Diploma (or GED) preferred.

• Familiarity with POS (point of sale) systems and the ability to learn new technologies.
• Ability to stand and walk during the scheduled shift.
• Comfortably pack and unpack shipments, arrange, and move store fixtures and packages weighing up to 50 lbs.
• Ability to reach for merchandise using ladders, step stools, and merchandise retrieving poles.