Community Associate, Entertainment & Gaming

511 N Boardwalk

1st Floor

19971 Rehoboth Beach

Delaware, United States of America

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world’s largest workspace network so that our customers can work from wherever, and however they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your centre, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

You arrive a few minutes before your centre opens to make sure everything is ready and check that there’s nothing the cleaners have missed. Customers arrive throughout the morning with various requests such as changing Wi‑Fi codes, locating packages, needing directions, or setting up projectors. You handle each request efficiently, ensuring services are properly charged and invoices accurate. After the morning rush, you take a quick coffee break, then handle mail, emailing customers about package arrivals, and continuing to support other requests.

Throughout the afternoon, you assist clients with printing, invoicing, and opening tickets in our service portal for issues like uncomfortable temperatures. Then you take another coffee break. In the early afternoon you collaborate with the Community Manager to plan next week’s networking event, drafting e‑invites, printing posters, and promoting the event. At the end of the day you help end a meeting, suggest nearby restaurants, tidy the centre, and leave to head home.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.68
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.