Overnight Customer Service Representative

FT Overnight Customer Service Representative

Join to apply for the FT Overnight Customer Service Representative role at National Fitness Partners.

Position starts Monday 10pm-6am, Tuesday 10pm-6am, Wednesday 10pm-6am, Thursday 10pm-6am. Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness—we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a judgement‑free fitness experience.

• We are Accountable – Self‑starters who pursue excellence.
• We are Driven – Problem solvers who deliver results.
• We are Passionate – Positive energy with a real desire to help others.
• We are Ambitious – Always learning and growing toward success.

Full‑time:
Starting at $16 per hour.

• Growth Opportunities – 90% of our management team started as an entry‑level team member.
• Competitive pay with hourly increases as described above.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance & short‑term disability 100% company‑paid.
• Employee assistance program.
• Free employee Black Card Membership.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized, and safe club environment.

Entry level

Full‑time

Other

Wellness and Fitness Services