Names-List, Care Navigator

Job

Reports to:

System of Care, Operations Manager
Salary Range: $32.50 - $39.05

SUMMARY

Under the direction of the Program Manager, System of Care, responsible for Homelessness Programs, the By-Name List, Care Navigator is responsible for the collection, organization and maintenance of client and system-level data required for the on-going implementation of the Coordinated Access System and By-Name List. The By-Name List Coordinator will act as the first point of contact for clients/persons entering into the Coordinated Access System and will be responsible for ensuring the Homeless Individuals and Families Information System (HIFIS) is managed in accordance with CDSB policies and processes.

The BNL Care Navigator is responsible for providing intensive social support services to the individuals and families from the By-Name-List who are experiencing homelessness or have transitioned to housing. A strong focus on respecting the individual’s dignity, needs and preferences, and is respectful of all who receive and deliver services in the community.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

• Collection, maintenance, and monitoring of relevant clients and system level data
• Receive and process referrals from community partners within the Cochrane District
• Complete intake forms with clients and families throughout the district, in person, or over the phone on a daily basis
• Follow-up with service providers as required
• Be a Homeless Individual and Families Information System (HIFIS) super user
• Assist in the training of the Coordinated Access System processes for new and existing users
• Coordinates community outreach, maintains information from community partners on community research
• Supporting and providing services to individuals experiencing homelessness
• Providing comprehensive and intensive ongoing support to individuals and families who are experiencing homelessness and who have accepted housing (i.e., providing daily supports, attending appointments, helping build life skills, navigating and accessing resources, etc.)
• Engaging in meaningful collaboration with other service providers in supporting individuals
• Coordinating supports for the individual from other community organizations and systems (e.g. health care, senior services, cultural services, settlement services, etc.)
• Supporting the individual in identifying their needs, preferences and goals
  • Advocating with and on behalf of individuals to access resources and services
• Following a Housing First approach
• Assisting the individual in navigating various systems, services and supports
• Assisting the individual in navigating landlord tenant relationship
• Following up with service providers and community partners as required
  • Attending Care Conferencing meetings weekly
• Receiving and processing requests for benefit
• Completing required documentation and maintaining case management records and statistical data in the Homeless Individuals and Families Information System (HIFIS)
• Performing other duties as assigned

• Client Focus:
  Build and maintain customer satisfaction with the services offered, provide excellent service to internal and external clients, respond to changing needs of clients
• Accountability and dependability: take personal responsibility for the quality and timeliness of work and achieve results with little oversight
• Communication:
  Listen to clients and communicate in an effective manner
• Flexibility:
  Adapt and work with a variety of situations and individuals. Openness to different and new ways of doing things
• Interviewing Others:
  Ask questions in ways that enhance the clarity, quality and reliability of information
• Teamwork: working together to achieve specific goals
  • Decision Making Judgment:
  Applies to special requests from clients
• Creative and Innovative:
  Always discussing and exploring new ideas to provide quality client service and continuously improve the…