Inside Sales Representative

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies –
it’s also our people.

• 3+ years’ sales experience.
• Demonstrated experience with dealing with clientele from different demographics.
• Experience working in Construction or Building material Industries.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Knowledge of Durabuilt products, competitors’ products, and company standards.
• Knowledge of Durabuilt product pricing, discount and estimating formulas and guidelines.
• Able to use electronic software (PQM, MS Office etc.) to quote, sell and order products
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

• You thrive in a quick sales cycle.
• You are confident, outgoing and self-driven.
• You rapidly build trust with your customers and provide solutions to meet their needs.
• You focus on new and existing customers to drive business and increase revenue.
• Strong work ethic, action oriented, plan and pace own work efficiently to meet goals.
• Thrive working in a fast-paced team environment that is constantly changing.

• Obtain and demonstrate detailed industry, company, competitor and product knowledge.
• Design and implement a sales plan that will achieve the projected sales goals.
• Accurate monthly, quarterly, and yearly forecasting.
• Meet or exceed budget volume and profitability of sale.
• Compile lists of prospective customers for use as sales leads.
• Make outbound calls to potential customers.
• Make outbound lead follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services
• Handle in-bound sales lead calls to convert calls into sales.
• Provide product demo's to qualified customers upon request, including appropriate pricing information.
• Emphasize salable features, quotes prices and credit terms. Prepare sales orders for orders obtained.
• Organize time and activities to maximize time in front of customers.
• Inform customers and potential customers of business changes such as product offering, pricing, or assembly options.
• Create and demonstrate strong value propositions for each potential customer and provide value engineering options.
• Estimate delivery dates based on knowledge of production and delivery schedules.
• Complete and submit documentation in a timely manner to ensure product can be ordered, and materials / installation scheduled.
• Enter new customer data and other sales data for customers into computer database.
• Provide pro-active after sales follow-up to ensure positive and acceptable CSR scores.
• Investigate and resolve customer inquiries and complaints, escalating to Director Sales when necessary.
• Comply with company policies on pricing, discounting, credit and collections to ensure profitability.
• Always represent Durabuilt in a professional manner, keeping with the high ethical and cultural standards.
• Establish long term relationships to maximize sales / customer relationships with contractors, architects and trade organizations.