Lot Associate PT - East

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensure the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer's vehicle as per Safe Loading Training.
• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

• Communicates Effectively
• Customer Focus

• Interpersonal skills
• Organizational skills
• Attention to detail

Front End Supervisor

None

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

• Working within a flexible schedule that may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Frequent exposure to different weather conditions when loading and unloading product.
• Doors frequently open, causing drafts and interior temperature changes.

High school Diploma or Equivalent

1 to 2 years Retail experience

NA

NA

NA

Entry level

Part-time

Other

Retail