Implementation Manager

Implementation Manager

Eastern Time Zone preferred

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Implementation Manager to join us on our journey.

Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success. You will be responsible for leading the customer through their implementation. You have a project-based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope. You thrive off of building relationships internally and externally, and are not afraid to advocate for clients, challenge the status quo and contribute to larger strategic objectives.

• Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows

• Build strong client relationships as the main point of contact during the implementation process, meeting with customers weekly to keep momentum high

• Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows

• Project manage the implementation, including coordinating tasks and meetings, tracking time and progress, managing timelines, documentation and meeting follow-ups

• Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization

• Validate and lead user acceptance testing to ensure workflow configuration and integration are successful

• Provide customer feedback to product and engineering and stay up to date on feature releases and enhancements

• Be comfortable diving into data using Excel/Google Sheets

• Work cross-functionally with the sales, customer success and support teams, ensuring a cohesive handoff process and escalating feedback as required

• KPIs:

  • Implement our standard customers within 60 days

  • Deliver quality service via CSATs of 90% or higher

• 3+ years of hands-on implementation experience with SaaS applications

• Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, Net Suite etc.

• Strong communication and interpersonal skills when it comes to building and maintaining client relationships

• Experience working with customer data and imports

• Strong customer and project management experience

• Detail-oriented and proactive with impeccable time management skills

• Comfortable with objection handling and a change management mindset

• A track record for meeting deadlines and excelling in a fast-paced environment

• Passionate about problem-solving and helping customers excel

• For customer-facing roles, maintains an up-to-date Linked In profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.

• Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies:
  Vitally, Salesforce, Notion, etc.

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience.

Read the press release here.

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!

• Respon…