Permanent Full-Time Regulatory Solutions Analyst In-Scope Level 09 Client Services Branch, Regina Vacancy #44/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Regulatory Solutions Analyst within the Client Services Branch .
This position is required to work on-site, reporting to the Manager, Regulatory Customer Services.
Summary The Regulatory Solutions Analyst is responsible for supporting the AMANDA operating system in the Regulatory Services Division.
This role provides daily operational support for business systems, troubleshoots complex issues, and collaborates with the Information Technology Branch, other SLGA divisions, and vendors.
Additionally, this role collaborates with various stakeholders to organize sessions aimed at gathering detailed requirements and identifying potential solutions.
This analyst understands issues and opportunities within the framework of business requirements, recognize gaps in system functionality, and offers alternative options to business users when immediate workarounds are necessary.
A) – Takes responsibility for one’s own actions, behaviors, and commitments.
Communication (Level
A) – Clearly presents and receives information.
Customer Service Excellence (Level
B) – Anticipates problems and resolves issues.
Adaptability (Level
B) – Adapts behaviors and approaches to address specific situations.
Teamwork (Level
A) – Participates in team or group activities.
Primary Responsibilities Identifies, researches, analyzes, and recommends improvements to Regulatory Services Division (RSD) management and staff to maximize their use of AMANDA and to ensure the technology is achieving the performance needs and goals of the Division.
Works closely with RSD management in identifying, recommending, and implementing continuous improvement opportunities in system enhancements and updates.
This includes standardizing processes and workflows to ensure system functionality is consistently applied across all business units within the Division. Identifies, researches, and analyzes gaps in system functionality and provide recommended alternatives to business areas where workarounds are required.
Provides analysis and translate proposed changes to legislation, policies, and terms and conditions into new system requirements. Consults with SLGA’s Information Technology Branch, other SLGA business areas, and/or vendors on the delivery of business systems and process activities (e.g., upgrades and improvements).
Gathers requirements and create documentation for system patches and modifications using interviews, document analysis, requirements workshops, business process descriptions, business analysis, future state mapping, and workflow analysis. Prepares for change management and transitional planning for system enhancements and improvements.
Develop and maintain procedures for business systems and processes.
Provides day-to-day advanced operational support for business systems and processes.
Develop a training and coaching strategy and deliver training to all RSD staff and management on the AMANDA system and reports, as well as to external customers utilizing RSD’s online services.
Creates and maintains AMANDA user documentation and training videos related to the system and business processes. Collaborates to develop release testing strategies, including creating and maintaining test suites, test cases, and issue logs for system upgrades, patches, and modifications to AMANDA.
Supports RSD testing efforts, including results verification and sign-off.
Isolates, troubleshoots and resolves reported incidents or escalate complex and/or technical-specific incidents to the Information Technology Branch. Participates in system software upgrades and rollouts, coordinates small projects and/or participates in project teams, as required. Works closely with the Financial Services Branch and Information Technology Branch to resolve People Soft payment and reconciliation issues relating to external stakeholder applications and licenses or permit fees.
Maintains…
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