Client Technology Manager-Vendor Relations

Overview  Client Technology Manager-Vendor Relations

Location:

Regina or Saskatoon, SK
Number of Positions: 1
Salary: $86,109 - $114,811 (Based on education and experience)
Type of Position:
Permanent Full Time
Closing Date: 03/06/2026
Competition Comments:
Position may be located in Regina or Saskatoon. This is a TCP position
General Accountability  Accountable for ensuring that third party vendors deliver secure, reliable, and high quality services that support Sask Tel’s critical systems and strategic priorities. Responsible for leadership in the oversight of vendor performance, contractual compliance, service delivery, and operational stability. Ensures that fulfillment and assurance processes are efficient, well documented, continuously improved, and aligned with Sask Tel’s customer experience expectations.

The position acts as an escalation point for significant vendor related service issues and collaborates across departments to resolve risks, disruptions, and systemic problems. Accountable for proactive identification of service improvements, operational efficiencies, and risk mitigation opportunities to enhance vendor performance.
Specific Accountabilities   Oversees vendor supported services that underpin Sask Tel’s critical systems, ensuring performance aligns with contractual obligations, SLA commitments, and operational requirements.
Manages vendor relationships, including evaluation of performance, facilitation of regular operational reviews, and enforcement of service expectations, penalties, and corrective actions.
Ensures vendors adhere to Sask Tel security, privacy, compliance, and architectural standards, working closely with Security, Architecture, and Technology teams.
Leads major incident response activities involving vendor provided services, driving root cause analysis, recovery actions, and long term remediation plans.
Oversees end to end fulfillment, assurance, and change processes for vendor supported services; ensures documentation is up to date and processes are followed.
Serves as the primary escalation point for service issues involving vendors and coordinates resolution across internal support groups, vendors, and business stakeholders.
Conducts regular contract and performance reviews, identifies opportunities to optimize costs, improve service levels, and strengthen vendor accountability.
Collaborates with business units, Technology, IS, and other stakeholders to understand operational needs and ensure vendor services support Sask Tel’s strategic direction.
Ensures disaster recovery, business continuity, and risk management plans for vendor supported services are accurate, tested, and effective.
Provides leadership, guidance, and subject matter expertise on vendor management practices, service management frameworks, and operational processes.
Maintains current knowledge of industry best practices and technology trends relevant to vendor provided services supporting critical systems.
Qualifications   University degree in Information Technology, Engineering, Business, or a related discipline; an equivalent combination of education and experience may be considered.
Demonstrated experience managing third party vendors within a technical service delivery environment, including performance management, SLA negotiation, and contract administration.
Strong knowledge of IT service management principles (ITIL or equivalent), operational processes, and enterprise service delivery practices.
Proven ability to lead incident responses involving vendor supported services, including root cause identification, remediation planning, and communication with senior leadership.
Extensive knowledge of IT infrastructure, enterprise platforms, and operational support models for critical systems.
Experience collaborating across cross functional technical and business teams to drive service improvements and operational efficiency.
Strong understanding of security, risk management, and compliance requirements related to third party service providers.
Excellent communication, negotiation, and relationship management skills.
Project management experience: PMP or ITIL certification is considered an asset.
Leadership…