Site Reliability Engineer

About Tyk

The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!). If you've banked online, used an app to check the news, or perhaps even driven a connected car, API's, and by extension, Tyk, make that possible.

Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent - even Antarctica.

Tyk is on a mission to connect every system in the world. We've started by building an API Management platform.

We're looking for a Site Reliability Engineer to manage, maintain, improve and provide support on our platform. You will be curious by nature, always looking for ways to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward.

This is a great opportunity to become an integral part of Tyk as we continue on our journey.

• Maintain the global Tyk Cloud within SLAs, and help define them.
• Identify reliability issues and work with your squad to solve them.
• Introduce new metrics and build relevant dashboards.
• Participate in the on‑call rotation.
• Expand the multi‑region and multi‑cloud reach of the platform.
• Document operational knowledge.
• Conduct post‑incident analysis.
• Automate common tasks.
• Shape and contribute to the continuous improvement agenda – see user stories, estimation, communication, etc.
• Ensure reliability of the new global Tyk Cloud platform.
• Automate operations and support.
• Write and maintain documentation on SRE processes and policies.
• Recommend and implement ways to drive operational efficiency and reduce cost without impacting service.
• Assist in penetration testing for the Cloud by liaising with our provider, providing technical details, and environment setup.
• Manage incident response.

• Strong collaboration skills.
• Launching and operating production‑scale Kubernetes clusters.
• Designing and operating infrastructure on AWS and other cloud providers.
• Operating Mongo
  
  DB (or other document database) clusters.
• Operating Redis (or other key‑value storage) clusters.
• Administering Linux servers.
• Maintaining distributed software.
• Operating Prometheus and Grafana.
• Operating logging collection and analysis systems.
• Participating in the on‑call rotation (16:00 pm – 4:00 am UTC).

• Kubernetes & containers (advanced).
• AWS/EKS (advanced).
• Linux (advanced).
• Terraform and IaC in general (proficient).
• Helm (proficient).
• Go and/or Python (familiar).
• Mongo
  
  DB (or similar).
• Redis (or similar).
• Monitoring – Prometheus, Grafana, Thanos (familiar).
• Knowledge of networking concepts (subnets, routing, peering, load balancing, NAT, etc.).
• Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP).
• Proactive, energetic, innovative and change‑oriented.

• Experience with GCP or Azure.
• Bare‑metal infrastructure engineering.
• API management experience.
• Large‑scale distributed storage management.
• Familiarity with Rancher.
• CKA/CKAD/CKS certification.
• Creating and delivering production software in Go language.

• Everyone has unlimited paid holiday.
• Total flexibility in hours.
• Employee share scheme.
• Generous maternity and paternity leave.
• Company retreats.

• It’s okay to make mistakes – failures are learning opportunities.
• Untested ideas are not stupid.
• Trust starts with you – make it count.
• Assume best intent and support each other.
• Always try to leave things better than you found them.

We’re an equal‑opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can learn more about us at (Use the "Apply for this Job" box below)..