Intermediate Business Analyst

Location(s)

About eHealth
​​As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future.

Help us put Saskatchewan at the forefront of digital health innovation.​

About the Role
This role supports the Continuing Care and Mental Health Services team by enabling the continuous improvement of technology and business processes that underpin Long Term Care, Home Care, and Mental Health and Addictions services across the province. As an Intermediate Business Analyst, you will provide critical business support for multi-user, mission-critical systems, ensuring they effectively meet client needs and operational requirements.

You will act as a change agent, leading and contributing to business improvement initiatives through strong analytical, problem-solving, and interpersonal skills, while aligning system enhancements with client expectations and government priorities in a complex, results-driven environment.

What You’ll Do
Reporting to the Manager, Continuing Care and Mental Health Services, you will:

• Develop test plans and coordinate user acceptance testing in support of project initiatives and ongoing change and release management.

• Lead and manage changes to business processes and IT solutions.

• Gather and document business processes, requirements, and specifications.

• Prioritize issues and manage your area’s workload.

• Collaborate with health partners to gather reporting business requirements and coordinate the delivery of those report requests with technical resources.

• Liaise with technology teams, end users, super users, stakeholders, and vendors.

• Provide support and expertise for technology solutions and incident management.

• Assist in leading and participate in projects as needed to ensure that changes are planned for, well communicated, and smoothly transitioned into operations.

• Lead and participate in multiple working groups to support strategic priorities and continuous improvement of Continuing Care and Mental Health Services.

• Identify opportunities where business processes can be enhanced through the implementation of technology or by other techniques.

• Quickly gain understanding of key business processes and respond to changes within the business environment.

What You’ll Bring to the Team

• Post-secondary degree or diploma in Computer Science or a related field.

• An IIBA Entry Certificate in Business Analysis (CCBA) Silver with equivalent combination of experience will also be considered.

• Minimum of 3 years of experience working as a Business Analyst or in a similar role within an integrated support environment.

• Experience applying business needs analysis and business process improvement methodologies, tools, and techniques.

• Experience working within an integrated IT and/or healthcare support environment.

• Strong requirements analysis and solution design skills, including the ability to document and translate business needs into effective solutions.

• Proven ability to monitor business processes, identify gaps, and document and implement process improvements.

• Excellent documentation skills, including the creation of business cases, project charters, process flow diagrams, business requirements, test plans, and schedules.

• Demonstrated group facilitation skills and the ability to collaborate with diverse stakeholder groups.

• Strong analytical and problem-solving skills, with the ability to synthesize complex information and apply practical solutions.

• Effective written and verbal communication skills to engage customers,…