It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?
The journey starts with you
. The places we go, the elements we brave, the promises we deliver –
it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.
Description
Location: 120 Hodsman Road, Regina, Saskatchewan S4N 5X4
Working Hours: 37.5 Weekly hours (guaranteed)
Scheduled Shift: Varies, dependent upon need, open availability required
Employment
Contract:
Permanent
Hourly Wage: Starting wage of $20.93 (as per collective agreement)
Customer Service Orientation -
Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and ServicesHandling customer complaints and inquiries Problem SolvingWorking to resolve problem shipmentsWorking to resolve equipment and technology challengesWorking with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer serviceRelationship BuildingBuilding a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate PartnersBuilding a positive relationship with customersBuilding a positive relationship with key contacts – Vendors, building tenants, etc.Technology Assisting customers with shipping details and account challengesLoading, scanning, logging and calling resolution freightCash reconciliation including deposits, key controlCommunicationResponsibilities
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive mannerPersonal Responsibility and AccountabilityCompliance to all Corporate Polices and Procedures (including uniforms)Adhering to all Safety StandardsBeing on time/attendanceLiving the Purolator ValuesRepresenting the Purolator Values to Customers and key partners and, other duties as assigned by managementKey Areas of FocusCustomer service orientation Ability to problem solveExcellent in relationship building Experience and adaptation to using technologyExcellent communication skillsTakes personal responsibility and accountability for actions and situations3-12 Months Customer Service Experience preferred3-12 Months Retail Experience preferred3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)Written communication; and listening skillsProven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an assetExperience working in an environment with safety standards an asset"Additional Responsibilities
Education
Experience
Skills
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location:
080 - Regina
Working Conditions:
Retail Center Environment
Posting Number: 68576
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
