Conversational AI Designer at Observe.AI – Redwood , CA
Listed on 2026-01-12
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Software Development
AI Engineer
Conversational AI Designer – Redwood City, CA
About Us:
Observe.
AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.
AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.
AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.
AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next
47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit (Use the "Apply for this Job" box below). .
We’re seeking a Conversational AI Designer with expertise in creating LLM-powered and AI-driven conversational experiences to help shape the future of our Voice
AI agent for B2C customer service automation. This role sits at the intersection of conversational design, AI technology, and business strategy. You’ll work directly with customers to envision, create, and optimize Voice
AI Agents that transform their contact center operations. This is not a traditional conversational design role – you’ll be pioneering the next evolution of AI agents, using advanced LLM technology and prompt engineering to create truly intelligent voice interactions.
Strategic Customer Planning & Discovery
- Lead strategic planning sessions with customers to identify high-impact automation opportunities
- Design sophisticated conversation flows that align with customer needs and business goals
- Analyze customer operations and conversations to determine where Voice AI can deliver the most value
- Partner with customers to define success metrics and ROI targets for each Voice AI implementation
- Design and develop sophisticated Voice
AI Agents using our LLM-powered platform - Craft advanced prompts that enable natural, context-aware conversations
- Create conversational design documents, including bot personas, sample dialogues, sample conversation flow diagrams, and robust error-handling frameworks.
- Configure integrations with customer systems through APIs and tools
- Continuously optimize agent performance through testing and iteration
- Build voice flows that handle complex scenarios while maintaining natural conversation
- Post launch tuning and optimization based on performance data and customer feedback
- Guide customers through the entire Voice
AI Agent lifecycle, from concept to deployment - Train customer teams on best practices for managing and maintaining their Voice
AI Agents - Monitor Voice
AI Agent performance and proactively identify optimization opportunities - Work closely with product and engineering teams to enhance platform capabilities
- Document successful patterns and share best practices across the organization
- 5+ years experience in conversational AI, voice user interface design, or related fields
- Proven track record of implementing successful automation solutions
- Strong understanding of contact center operations and customer service processes
- Experience with prompt engineering or natural language processing
- Excellent project management and strategic planning abilities
- Outstanding communication and presentation skills
- Ability to translate complex technical concepts for non-technical stakeholders
- Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.
- Background in contact center transformation or automation
- A background in speech and linguistics is preferred
- Familiarity with API integration concepts
You’ll be joining a dynamic team that’s pushing the boundaries of what’s possible with Voice AI Agents. We believe in failing fast, learning quickly, and iterating constantly. Your work…
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