Children's Services Program Manager II - Limited Term

The Human Services Agency (HSA) is seeking a qualified Children’s Services Program Manager II - Limited Term for Children and Family Services (CFS).

The assignment will direct daily operations of the Emergency Response unit, ensuring immediate, appropriate response to child abuse/neglect referrals, monitoring caseload assignments, response times, and case flow to meet statutory deadlines, ensuring 24/7 coverage, crisis response protocols, and standby/on‑call rotations, and ensuring compliance with state and county regulations, policies, and reporting requirements.

The Children’s Services Program Manager II will plan, direct, coordinate, implement and evaluate comprehensive public child welfare programs including child abuse prevention and intervention, child abuse and neglect investigations, foster youth permanency, residential care administration and other functions related to child safety and well‐being; recommend, develop, implement and evaluate goals, objectives, policies and procedures; provide highly complex staff support to senior level management;

and perform related duties as assigned.

Children’s Services Program Manager II has full line and functional management responsibility for comprehensive public child welfare programs. Incumbents at this level have continuous and ongoing responsibility for development and implementation of program or divisional goals, objectives, policies and priorities and program monitoring and evaluation. This position is distinguished from the Children’s Services Program Manager I in that the latter’s programmatic responsibility is within a defined area or specialty of child welfare.

This classification is further distinguished from the Human Services Manager series in that this classification is specific to child welfare services.

Receive general direction from the assigned senior level manager. Exercise direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants, and contract service providers.

Will possess excellent interpersonal skills and the ability to facilitate diverse groups of people; superb written and oral communication skills; strength in analyzing data to resolve problems and/or improve deficiencies; skills in community engagement; ability to provide effective leadership to a diverse workforce; demonstrated record of being able to work in a cooperative manner with other agencies, both public and non‑profit, and establish strong community partnerships.

• Laws, rules and regulations governing the operation of social work agencies, specifically those relating to children and family services.
• Principles and practices of public administration and program management, including planning, implementation, and evaluation.
• Principles of personnel training, supervision and evaluation.
• Principles, methods and techniques of child welfare social work.
• Theories of human behavior and their practical applications.
• Psycho‑social, medical, and economic interrelationships that result in individual and social abnormalities.
• Philosophy and function of social work systems.
• Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior.
• Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.

• Identify and analyze complex socioeconomic issues and problems.
• Plan, direct, coordinate, implement and evaluate programs and services on a comprehensive, county‑wide level to meet needs.
• Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
• Apply principles and techniques of community organization.
• Perform under a great deal of pressure and make accurate decisions under tight time frames.
• Provide leadership even when challenged with highly stressful or crisis situations.
• Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
• Work cooperatively with other County departments and public and private organizations.
• Analyze problems…