Manager II - Server Infrastructure; and Promotional

Overview

The County of San Mateo's Technology Services Department (TSD) seeks a qualified IS Manager II to oversee its Server Infrastructure Team. The candidate will be an integral part in assisting the Division Manager of Applications in the implementation, maintenance, and operation of Countywide infrastructure to include server/virtualization, Active Directory Domain Services, Cloud Computing, and backup / restore.

• Understanding of virtualized infrastructure, Linux, Windows Server OS, Active Directory services, backup environments, and cloud computing.
• A self-starter who is responsible for ensuring all work duties are assigned, tracked, and completed on time and on budget with accurate results while keeping the overall best interest of the organization in mind.
• Experience with hiring, training, motivating, and mentoring highly technical staff to achieve optimal performance.
• Experience or knowledge of navigating in a public sector work environment.
• Significant leadership experience and the ability to lead, motivate, and develop technical staff.
• Proven track record of planning, developing, and implementing programs, divisional goals, objectives, policies, and priorities.
• Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams.
• Excellent written and verbal communication skills.
• Good business and political acumen to successfully execute on objectives.
• Proven ability to manage multiple priorities, deadlines, teams, and projects.

• Project manage medium and large Operational IT Projects.
• Lead two or more Information Technology teams.
• Write and evaluate Request for Proposals (RFP) for IT projects.
• Plan, direct, monitor and evaluate comprehensive Countywide information services programs or policy, including needs assessment, program design and planning, implementation, evaluation, and regulatory enforcement.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures, and priorities that balance customer needs and professional standards and practices.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for information system needs, and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants, or organizations; monitor and evaluate fiscal and legal liability of same.
• Oversee supported systems to understand requirements for upgrades, improvements, new systems, and preventive maintenance; act promptly to resolve issues if any.
• Vendor management.
• Other operational and related duties as assigned.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Three years of increasingly responsible experience in systems development or programming including one year in a project lead capacity.

• Advanced principles and practices of program management, including planning, implementation, and evaluation.
• Job planning and prioritizing techniques.
• Information management platforms and systems.
• Principles and techniques of advanced systems analysis and design.
• Supervisory principles and practices, including work planning and evaluation, project management, scheduling, and training.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision, and evaluation.
• Data processing principles, concepts, and terminology.
• Methods and practices of computer system design, programming and implementation.
• Structuring techniques for efficient program construction and maintenance.
• Tools and methods used to standardize and facilitate system design and project management.
• Current technologies for systems design and delivery.
• Phases of software life cycles.
• PERT and/or CPM or other project scheduling methodology.
• Cost estimating and cost/benefit analysis.
• Principles of personnel training, supervision and evaluation.

• Plan, organize and coordinate programs and services on a comprehensive, county-wide level to meet customer needs.
• Coordinate program area activities with other County departments, programs and/or outside agencies.
• Integrate a variety of activities and services to achieve program goals, objectives and priorities.
• Work cooperatively with other County departments and public and private organizations.
• Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
• Prepare complex and detailed written reports, procedures, grant applications and contracts.
• Use initiative and sound independent judgement within established procedural guidelines.
• Maintain accurate records…