Manager​/Senior Manager, Marketing Operations

Overview

Soleno Therapeutics Inc is a biopharmaceutical company focused on the development and commercialization of novel therapeutics for the treatment of rare diseases based in Redwood City, CA.

At Soleno, we are driven by the unique and multi-faceted needs of the PWS community. Like these individuals, resilience is part of who we are – it is in our chromosomes – and our team is made up of exceptional colleagues whose collective efforts are woven together to deliver meaningful outcomes, both professionally and for those living with PWS.

We value collaboration, integrity, and respect. These characteristics have allowed us to forge strong, authentic bonds with the caregivers, patients, health care professionals (HCPs) and community members we serve. We are proud to work alongside them every step of the way.

Our employees are our greatest asset, and we re expanding across functions during this pivotal time. We invite you to join us in making an impact—and making history.
We all share the most important goal of bringing solutions to the PWS community.

Summary of Job (brief description)

The Manager / Senior Manager, Marketing Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s). This role will provide both strategic and tactical oversight in the development, implementation, and management of marketing operations in alignment with market needs and the patients we serve.

This role will build highly collaborative working relationships with the broader Commercial Operations, Analytics, Marketing, and Legal/Regulatory. Externally, this role will work with various Tech, AOR, data and operations partners to successfully lead the operations plan execution. This role will report directly to the Associate Director, Commercial Operations.

• Champion the promotional materials medical, legal, regulatory (MLR) review process and support OPDP submissions; manage PRC SOP, meeting schedule, and plan / master tracker.
• Manage PRC platform (Vault Promomats), working directly with external tech partner.
• Provide insights and metrics on PRC operations.
• Manage Promotional Materials Print, Pack and Ship requirements; collaborate with Marketing, Training, Advocacy and field teams to support on regional/national meetings / events.
• Manage marketing materials storefront platform (UI, backend rules) and field / HQ users’ access.
• Manage marketing materials inventory and provide insights into materials utilization.
• Support in execution of Digital Marketing capabilities / operations (emails – marketing, RTEs, websites– branded and unbranded, content management system, consent etc.); support implementation, tracking and monitor adoption of digital content across all channels; work with commercial operations lead, marketing and privacy to establish appropriate content publishing and tagging mechanisms.
• Support management of marketing tech platforms (CRM, campaign management, marketing automation, etc.).
• Support Omnichannel insights tracking and dashboard maintenance.
• Support other initiatives as integration of speaker program data into sales and analytics systems; help track insights.
• Ensure data integrity, governance, and alignment across marketing, sales, and analytics systems.
• Lead all Marketing Operations vendor relationships that provide services and programs on behalf of Soleno.
• Ensure internal and external policy compliance as it relates to Commercial operations, programs, and materials.
• Provide insights and metrics on Operations performance trends.
• Consistently execute multiple projects in an on time and on budget manner.
• Other duties as assigned.

• Undergraduate Degree and 7-9+ years of increasing experience in Biotech or Pharmaceutical industry with focus in marketing operations, commercial operations or related roles in life sciences.
• Strong understanding of pharma marketing workflows, including MLR processes and regulatory requirements.
• Experience managing marketing technology platforms and agency partners.
• Ability to thrive in a start-up environment and prepared…