IT Project Manager – Healthcare Systems; Epic

Overview

The County of San Mateo's Technology Services Department (TSD) seeks qualified candidates for the limited term position of IS Project Manager II.

This position serves as an IT Project Manager supporting enterprise infrastructure initiatives required for large-scale healthcare system implementations, including the County’s Epic Mosaic program. The role is responsible for coordinating infrastructure, hardware, device, and network readiness activities in partnership with Health IT application teams, vendors, and operational stakeholders to ensure technology environments are prepared to support Epic and other clinical systems.

• Serves as the primary project management liaison for infrastructure, device, and network work streams that support Epic Mosaic and other healthcare applications, without responsibility for Epic application build, configuration, or module ownership.
• Coordinates with internal infrastructure teams and external vendors to ensure environments meet performance, security, and availability requirements for healthcare systems.
• Works with Health IT application teams, clinical operations, and Epic program leadership to align infrastructure timelines and dependencies with overall Mosaic project plans and milestones.
• Participates in Epic Mosaic governance, planning, and readiness forums as the infrastructure project management representative.
• Manages IT infrastructure projects in complex enterprise environments within healthcare or other highly regulated settings.
• Possesses working knowledge of networks, servers, end-user devices, and enterprise IT operations sufficient to manage dependencies, timelines, and vendor deliverables.
• Manages complex, County-wide and/or interdepartmental technology services projects such as research, development, conversion, installation, upgrade, and maintenance projects.
• Provides coordination, guidance, and oversight for all phases of a project, including initiation, planning, implementation, monitoring, and close-out.
• Designs and recommends business processes and workflow strategies for various information technology systems and infrastructure.
• Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other section staff, user representatives and outside vendors.
• Interviews, analyzes, and documents end-user work processes and technology services requirements; conducts systems walk-throughs and technical reviews; develops or refines specifications, including evaluating and testing vendor packages for conformance with user requirements and priorities.
• Develops and tracks project budgets, contracts, and schedules; monitors project progress and ensures project goals and contract requirements are met.
• Develops consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award.
• Designs and programs systems applications, conducts technical review and systems testing, and oversees implementation.
• Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
• Maintains and regularly updates a project risk matrix with severity indicators and a plan to eliminate or mitigate impacts.
• Regularly tracks project expenditures, reviews invoices for accuracy and consistency with contractual obligations, and recommends appropriate dispersals of allocated funds.
• Tracks regularly project tasks, resources utilized, deliverables completed and upcoming.
• Reports regularly on project status based on Key Performance Indicators.
• Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Plans, schedules, and conducts training classes and demonstrations; determines training objectives and requirements; prepares and designs training materials, reference guides, and user manuals.
• Develops and recommends comprehensive standards,…