Library Information Technology Technician

Location:

1044 Middlefield Road Redwood City, 94063

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values excellence
, integrity, service, collaboration, inclusion, and innovation. Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication. The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses.

This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a hard-working and fun Library team that fosters innovation, creativity and collaboration, we hope you’ll apply.

The Library Information Technology Technician is distinguished from the Information Technology Analyst series in that the latter supports the following: computer systems for various departments’ citywide, data center operations, complex networking equipment, telephony and WAN technologies. This class is further distinguished from the Library Systems Coordinator class in that the latter is responsible for overall coordination of activities related to the library’s information system.

This role is ideal for candidates who enjoy helping others, solving technical challenges, and contributing to a welcoming and information-rich community space.

• Install, configure, upgrade and repair hardware, software, and networked equipment including modems, printers, scanners, kiosks, etc.
• Diagnose, trouble shoot and resolve complex problems with personal computers, printers, servers, software, and related equipment.
• Respond to and resolve questions and problems from users; provide technical support, user assistance and training.
• Image and roll out new workstations.
• Respond to emergency requests for equipment repair.
• Assist in the design and development of new systems; assist with integrating new programming code into existing programs to meet user needs.
• Evaluate and revise software and procedures to promote efficiency.
• Compile date and prepare summary reports.
• Answer routine in-person and telephone directional and informational questions.
• Maintain an inventory of all work activities, as appropriate.
• Install, maintain, and troubleshoot shared public use computers.
• Perform other library duties, as assigned.

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Final Job Announcement - Library Information Technology

Will embrace the City’s emphasis on excellent customer service; will be detail oriented and able to manage multiple tasks; will use initiative and independent judgment; will be good at prioritizing projects; will be a team player who likes working with a variety of City staff and the public including people of diverse socio-economic backgrounds; work onsite and in-person, and have a good sense of humor.

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of experience configuring, troubleshooting, diagnosing, repairing, and installing personal computers, printers and peripheral equipment.

Education: Equivalent to an Associates degree from an accredited college with major course work in computer science, electronics technology, information systems, or a related area.

License & Certificates: Possession of, or ability to obtain, an appropriate, valid California Driver’s License.

Essential duties require the following physical abilities and work environment:

Must be able to: work in a modern…