IT Helpdesk Manager

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time.

With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on , Linked In, X, You Tube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world‑class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self‑motivated, customer service‑oriented IT Helpdesk Manager to provide internal technical support in an efficient and accurate manner, advise and assist project teams with technology needs, and assist with the maintenance and growth of our IT systems. You will be the company's front line for solving IT‑related problems.

• Oversee daily Helpdesk operations, verifying the integrity and availability of end‑user support services, reviewing escalated issues, and ensuring timely resolution across all locations.

• Coordinate OS, application, endpoint hardware, and VoIP support activities for on‑site and remote users through effective team management and prioritization.

• Oversee endpoint lifecycle management, including deployment, configuration, upgrades, and replacement of desktops, laptops, and peripheral equipment.

• Manage ordering, tracking, and inventory of user devices and licensed software to ensure availability and accountability across departments.

• Ensure seamless employee onboarding and offboarding by maintaining standardized processes for account setup, access provisioning, and directory updates.

• Create and maintain organized end‑user documentation and improve Helpdesk procedures to enhance service consistency and efficiency.

• Participate in project planning related to deploying, maintaining, and decommissioning end‑user systems and support tools, ensuring Helpdesk readiness and communication.

• Provide daily management and direction for the IT Helpdesk across an international landscape, ensuring consistent service delivery and performance.

• Maintain on‑site presence at headquarters, providing direct support for executive staff, managing conference room technology and AV systems, and coordinating local IT needs.

• 7+ years of experience in IT support, endpoint management, or systems administration roles

• 3+ years of experience managing a technical support or Helpdesk team across multiple locations or time zones

• Strong background in endpoint hardware/software troubleshooting, deployment, and lifecycle management

• Experience implementing or managing endpoint management tools, imaging solutions, and patching processes

• Familiarity with VoIP systems, VDI environments, and common enterprise workstation platforms (Dell, Lenovo, Surface)

• Hands‑on experience with Helpdesk or ITSM platforms such as Zendesk, Jira Service Management, or Fresh service

• Hands‑on experience managing conference room technology and AV systems, including video conferencing platforms (Zoom Rooms, Teams Rooms) and related hardware (Logitech, Crestron, or equivalent)

• Working knowledge of remote access and collaboration tools, including Go To Meeting , Zoom, and…