Business Analyst II; Departmental Promotional

IS Business Analyst II

San Mateo County Health is seeking a well-qualified individual for the position of IS Business Analyst II
, under general supervision, perform complex and technical systems maintenance, operational duties, and/or modification of application systems; serve as a liaison between system users and information technology staff, vendors, and service providers; provide technical and analytical support and training to system users; perform system administration functions to ensure security and effective operation; develop and maintain a variety of automated files, records, and databases;

prepare and distribute new procedures, training materials, and a variety of scheduled and ad‑hoc reports; and perform related work as required.

This position is with the Health IT Division, located in San Mateo, CA, but may travel/drive throughout the County to perform duties of the job.

• Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Provide assistance as ballot requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad‑hoc reports.
• Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost‑effectiveness.
• Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and uuring emerging technologies, and perform duties bere in an efficient, organized, and timely manner.
• Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports.

• A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline.
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• At least two years of experience in system analysis and software configuration or development and support.
• At least 6 months experience in supporting Avatar.
• Strong knowledge of business process analysis, requirements analysis, and software analysis and design.
• Project management experience.
• Three years of experience performing application support in a health care setting.
• Ability to analyze end‑user technical requirements and recommend specific technical and/or workflow solutions to meet the need.
• Excellent troubleshooting skills.
• Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.
• Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.
• Ability to work independently and set priorities.
• Three years of experience supporting a health‑wide system, electronic health record or case management system.
• Knowledge of principles and practices of leadership and mentoring.
• Excellent verbal and written communication skills with both technical and non‑technical staff.
• Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Various information technology platforms and operating systems.
• Principles and practices used…