Customer Success Manager

Snap Magic is on a mission to revolutionize the $1.3 trillion electronics industry. Our platform empowers engineers to build faster by making it easy to find and use circuit schematics and CAD models.

Our existing platform (previously known as SnapEDA) is the leading library tool for electrical engineers, helping 2 million engineers each year design products like drones, electric cars, and satellites 10x faster. We are now building Snap Magic Copilot, which is built on a proprietary dataset of over 10 million components, schematic symbols, and footprints created by Snap Magic.

As a pivotal member of our Customer Success team, you’ll be at the forefront of driving growth within our customer base  will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.

You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within our global customer base of electronic component suppliers.

• Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition onto the Snap Magic platform. Provide training and support to help clients maximize the value of our tools and features.

• Relationship Management: Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base. Serve as a trusted advisor, understanding their unique needs and goals, and proactively offering solutions and guidance to drive success.

• Customer Advocacy: Act as the voice of the customer within Snap Magic, advocating for their needs and priorities. Gather feedback, insights, and feature requests, and collaborate with product and development teams to continuously improve our platform.

• Renewals and Expansion: Work closely with sales and account management teams to identify opportunities for upselling and cross-selling. Ensure high renewal rates by demonstrating ongoing value and ROI to our customers.

• Technical Support: Serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed. Collaborate with our engineering and support teams to resolve customer challenges effectively.

• 4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.

• Technical Aptitude: Ability to quickly understand and articulate complex technical concepts related to our platform. Previous experience in electrical engineering or related fields is a plus.

• Strong Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.

• Customer-Centric Mindset: A passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.

• Analytical
  
  Skills:
  
  Comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.

• Collaborative Spirit: Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals and objectives.

At Snap Magic, you'll work alongside bright, passionate teammates on a mission to revolutionize the $1.3 trillion electronics industry. The role won’t always be easy—but it will push you to grow, expose you to a wide range of challenges, and give you the chance to accelerate your career faster than most environments allow. You’ll have the opportunity to make a real impact from day one—and along the way, many of our team members build lifelong friendships and gain experience that shapes their future.

Here’s what we offer:

💡 Mission & Impact

• Make your mark – Play a key role in revolutionizing the $1.3T electronics industry by building tools engineers rely on every day

• Real ownership – We empower you to drive decisions, lead initiatives, and see the impact of your work firsthand

🤝
Team & Culture

• Tight-knit team – Join a high-trust, low-ego group of passionate builders who…