Director, IT Site Services US and South America

Director, IT Site Services US and South America

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Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are looking for a Director, IT Site Services US and South America
, based in Redwood Shores, to act as the leader of our Site IT teams across our US and South America offices (8 offices). As the IT Leader, you will help ensure our studios have the technology, knowledge, and services they need to create world‑class games. Your role reports to the Global Director of Site & Service Operations, who is part of the Employee and Studio Experience (ESE) team, which is dedicated to providing the best tools and support for EA teams to perform at their highest potential.

Embracing diversity and inclusion, you will promote the development of great games through an open and collaborative work style. The IT Director will lead site teams to ensure the security of Intellectual Property within the studio through the development of, and adherence to, existing standard operating procedures. You will develop comparative metrics on technological support within their region.

You will align the EA IT roadmap with our ESE goals, driving strategic technology decisions and leadership investment budget planning. You will ensure customer satisfaction by understanding and meeting needs, building relationships, and delivering IT services promptly. You will lead your team to meet the evolving needs of EA.

• Relationship Development and Management:
  Be the operational focused liaison between IT, Business Stakeholders and Global IT Functions.
• Partner with business stakeholders to understand local and regional departmental goals.
• Form collaborative relationships with supporting global service lines such as Workplace Experience, Real Estate, People Experience, Service Desk, Service Operations and Strategic Partner Management.
• Establish and maintain working relationships with main vendors across the region.
• Promote technology learning and usage within the department and across managed locations.
• Project management/coordination on technical projects across managed locations.
• Forecast resources (budget, assets and personnel) for projects for IT operations across locations.
• Stay informed about the latest developments in IT technology.
• Prepare long- and short-term plans for the S&SO Team and acquisition of resources to support them, assuring alignment with long-term studio goals.
• Publish and analyze data on performance of teams across managed locations.

• Requires ten or more years of experience in all aspects of IT in multiple leadership roles.
• Will be based in Redwood Shores and expected to work hybrid.
• 3+ years of experience managing IT in a Game Development or Publishing role or equivalent.
• Experienced in managing teams and influencing stakeholders.
• Proficient in working across organizations, managing by influence, and coordinating large‑scale teams in multiple locations, time zones, and geographies.
• Experience with game development pipelines.
• Experience with IT Security best practices.
• ITIL experience.
• Experience managing technical teams.
• Bachelor of Business or Computer Science degree or equivalent work experience.

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

• California (e.g., Los Angeles vs. San Francisco) * $178,200 – $269,500 USD

In the US we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16…