HR Service Center Onboarding Associate

Overview

Stanford University is one of the world’s premier academic and research institutions. Stanford seeks people committed to excellence and to improving our world. Stanford University Human Resources (UHR) is seeking a fixed-term Onboarding Associate through the end of October 2026, to support the University Human Resources Service Center (HRSC). This role supports daily Tier 1 HR Service Center operations, including processing I-9 forms for new hires and rehires and assisting with the I-9 reverification process.

The position reports to the HRSC Customer Service Manager and will be based at either the Stanford main campus or the Stanford Redwood City campus, with occasional travel between the two locations as needed.

• Provide clear, efficient, and courteous support to campus new hires and rehires for I-9 processing; maintain compliance with I-9 requirements.
• Demonstrate knowledge of required forms and offer back-up support across HRSC Customer Service for various HR processes, policies, and procedures.
• Serve as the welcoming first point of contact for HR I-9 processing; provide helpful, accurate, and timely information to new hires and HR representatives; maintain organized records of employee cases with diligent follow-ups to resolve cases in a timely manner.
• Deliver clear, professional written and verbal communications; demonstrate active listening and empathy; maintain courtesy and professionalism as a public-facing HR representative.
• Expand HR knowledge through continuous learning; proactively determine next steps toward resolution and incorporate feedback to improve HR service operations.
• Understand Stanford’s business context and how the HR Service Center enables the HR organization’s success; adhere to HR service level agreements (SLAs).
• Assist with data gathering for system and process improvements; escalate roadblocks to appropriate colleagues as needed.
• Develop trusting, confidential relationships and uphold ethical practices in line with Stanford’s Code of Ethics; promote inclusive opportunities for contributions.
• Support strategic goals set by the team, department, and university; demonstrate alignment to Stanford and HR goals.
• Perform other related responsibilities as requested. The University reserves the right to change duties as needed.

Education & Experience
:
High school diploma and two years of relevant experience or a combination of education and relevant experience.

Knowledge,

Skills And Abilities

:

• Experience working in a call center or HR service department, or as an HR Assistant.
• Experience processing I-9s and I-9 reverifications in compliance with regulations and policies.
• Basic data entry skills and high keystroke rate / words-per-minute.
• Commitment to service excellence with accurate and timely solutions.
• Effective written and verbal communications and a positive, courteous tone.
• Team-oriented self-starter with the ability to work independently.
• Ability to triage requests and route them to appropriate parties.
• Ability to exercise discretion with confidential information.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Prior experience navigating a human capital management (HCM) system.

None

• Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
• Occasionally write by hand, twist/bend/stoop/squat, reach above shoulders, grasp, lift/carry/push/pull up to 10 pounds, sort/file paperwork.
• Rarely kneel/crawl, operate foot and/or hand controls.
• The University provides reasonable accommodation to employees with disabilities as required by law.

• Occasional work in evenings and weekends; may work extended hours.

The expected pay for this position is $31.25 - $36.06 per hour. Stanford provides pay ranges as a good faith estimate of salary. The offer will depend on factors including the scope of the role, candidate qualifications, budget, internal equity, location, and external market.

Base pay is one aspect of the rewards package. The Cardinal at Work website…