Operations Associate

Overview

GENERAL SUMMARY
The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates provide the highest level of member service, maintain club cleanliness, and demonstrate a positive and professional attitude. This position enhances knowledge of operations and hospitality and supports career growth by gaining experience in all aspects of the Club.

Our unique culture is guided by our values and behaviors. We call it our Code of Culture, which includes Our Mantra, Our Actions We Live By, and Pete s Promise:

• Our Mantra
  Respect The Past;
  Accept Responsibility;
  Pay it Forward
• Our Actions We Live By
  We live by our actions with a commitment to open and honest discussions, courage to speak up, and empathy in tough conversations.
• Think Ahead. Be An Owner.
  Be proactive and act like an owner of the business.
• Stay Humble. Hustle Harder.
  Show up, do the hard work, and be a team player.
• One Team. One Voice.
  Work as a united team to achieve more together.
• Be Curious. Ask Why.
  Stay member-focused, ask questions, and never settle for less than understanding the core matter.
• Pete s Promise
  Service Forward;
  Ruthlessly Consistent;
  Do the Right Thing

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.

Customer Service

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests complete a Guest Registration Waiver and pay any applicable guest fees.
• Book appointments, programs, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service to members, guests, and associates with the goal of repeat business.
• Represent the club professionally through image, dress, communication, and timely follow-through.
• Provide guest/prospect lead contact information to the membership sales team.

Reception Desk Oversight (if applicable)

• Operate cash register.
• Process payments.
• Manage and balance cash drawer each shift.
• Perform opening and/or closing duties as required.
• Answer and transfer phone calls.

Café Oversight (if applicable)

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register and process payments.
• Open/close duties as required.
• Maintain a clean, safe work environment according to state and local food safety standards.
• State Food Handler Certification (if applicable).
• Responsible Beverage Service (RBS) certification if serving alcohol.

Pool Deck Oversight (if applicable)

• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated outlets and support the kitchen as needed.
• Offer seating and tours of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facilities updates.
• Maintain refreshment stations and towels as needed.

Parking Garage Oversight (if applicable)

• Warmly greet each member and verify membership upon check-in.
• Audit cars parked in the garage when necessary.
• Perform opening and/or closing duties as required.

Cleanliness

• Assist in maintaining cleanliness and stock levels throughout the Club (Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
• Detail cleaning and preventive maintenance (re-stocking towels, emptying and wiping trash cans, disinfecting toilets and showers, cleaning mirrors, vacuuming, mopping, and dry mopping).
• Restock supplies and maintain inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions (collecting, washing, drying, folding towels).

Communication and Relationships

• Communicate timely and follow up as appropriate.
• Active participation in events, programs, meetings, and trainings.

Other Job Functions

• Flexibility in work schedule, including day and evening shifts, weekends, and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an…