Patient Access Director-Redwood , CA

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

• Provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
• Provide system level oversight for Optum
  360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department's Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
• Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
• Lead by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
• Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum
  360 Patient Access related business objectives within the client environment
• Know, understand, incorporate, and demonstrate the Optum
  360 Mission, Vision, and Values in behaviors, practices, and decisions
• Serve in a leadership role and promotes positive Human Resource Management skills
• Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum
  360 / client departments and services, vendors, etc.
• Manage assigned staff in order to ensure steady workflow balance and high quality outcomes
• Educate physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements
• Identify action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation
• Prepare required reports using statistically sound information, displaying content in easily understandable format;
  Escalates to the Regional Director any unfavorable trends
• Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
• Perform other duties as needed and assigned by the Regional Director or in coordination with other Optum
  360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects
• Develop project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
• Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum
  360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 6+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
• 5+ years of experience in a Supervisory/management role in Revenue cycle, Patient Access in an acute care hospital setting
• 4+ years of experience related to patient access (pre-registration/registration/financial clearance) including an emergency department
• Experience with the Patient Access technologies
• Solid knowledge of compliance and all admitting functions
• Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of:
  Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment
• Ability to work on-site at Dignity Health-Sequoia Hospital (5 days onsite per week)
• Intermediate or greater level of proficiency with Microsoft Excel, Word, Power Point

• 10+ years of substantial experience and career growth in Revenue Cycle leadership role
• Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
• Experience leading or…