Training Specialist

Overview

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Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient‑clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1.

Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best‑in‑class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better.

We are a user‑driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

• Conduct training on how to use Suki’s products, both virtually and onsite.
• Engage with Customer Success Managers to understand the needs of each customer and deliver large‑group, small‑group, and 1:1 training sessions to end users.
• Follow up with users post‑training to drive adoption and satisfaction.
• Develop solid relationships with customer trainers, project management, IT/support staff, and targeted users.
• Become an expert in the variations of Suki’s products and understand how they integrate with various electronic medical record systems (EMRs). Understand healthcare provider workflows, particularly how they use EMRs to document patient visits.

• Confident speaker:
  Ability to communicate with professionalism and build trusted relationships with customers.
• Instructional design:
  Ability to follow established training guidelines and make recommendations for improvement.
• Healthcare experience:
  Understanding of electronic medical record systems, healthcare terminology, and documentation workflows. Comfortable in a hospital or other healthcare setting.
• Remote training:
  Experience conducting webinars with a variety of software tools.
• Travel:
  Ability to frequently travel to customer sites to deliver in‑person training up to 50% on average.
• Detail oriented:
  High degree of attention to small details and ability to quickly iterate.

• Five years of healthcare training experience, with a strong preference for those with experience training in EMRs.
• Excellent speaking skills and the ability to communicate clearly and succinctly.
• Experience conducting remote training and administering presentation tools.
• Proficient in Microsoft Office and Google Suite.
• Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position can be remote and supports team members and customers across the United States. Travel up to 50% of the time will be required  are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company‑wide retreat.

Tell Me More About Suki:
On a roll:
Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few.

Great team:
Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side‑by‑side to solve complex problems.

Great investors:
We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia…