Electronic Health Record Analyst II- Resolute Professional Billing Promotional

Overview

Note:

This recruitment schedule was amended on August 21, 2025 to extend the Final Filing Date. This recruitment has been changed to Continuous. San Mateo County Health is seeking a qualified individual for the position of Electronic Health Record Analyst II - Resolute Professional Billing
. This position will support Epic Resolute Professional Billing and will require current Epic certification in Resolute Professional Billing. The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job. Per County policy all work must be performed in the State of California.

Primary responsibilities will include:

• Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
• Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
• Configure and customize Epic Professional Billing application to meet specific business requirements while adhering to best practices and industry standards.
• Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.

• Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
• Conduct regular system audits to ensure data integrity, regulatory compliance, and adherence to organizational policies.
• Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
• Troubleshoot and resolve complex technical issues related to Epic Professional Billing application, working closely with technical teams as needed.
• Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
• Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
• Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.

• Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
• Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
• Serve as a subject matter expert and primary point of contact for all Epic Professional Billing-related inquiries and escalations.

• Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
• Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.

• Bachelor’s degree in Information Systems or related field (preferred).
• Epic certification in Resolute Professional Billing (PB); additional certifications (e.g., Hospital Billing, Claims, Benefits Engine) preferred.
• Minimum of 3 years of experience implementing, optimizing, and/or supporting Epic Professional Billing in a healthcare environment.
• Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
• Proficiency in Epic system configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment and work independently or as part of a team.

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical qualification is:

• Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.

EHR Analyst II: Epic Certification in Resolute Professional Billing or Resolute Hospital Billing module; maintain Epic training credentials through Epic’s Continuing Epic Education (CEE) program with additional training to maintain certifications, proficiencies, and badges.

• Open & Promotional. Anyone may apply. Current County of San Mateo employees with at least six months of continuous service receive five points added to their final passing score. The examination process includes application screening (weight: pass/fail) and may include panel interview (weight: 100%). An education/experience appraisal may be used. Applicants meeting minimum…