Patient Access Director-Redwood , CA

Position: Patient Access Director-Redwood City, CA
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Director is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. The Patient Access Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. The Patient Access Director interacts with other departments within the assigned client site(s), and serves as a representative of the corporate Patient Access Revenue Cycle Operations department.

The incumbent attends managerial meetings as required and supports the core values of Optum
360, which is an integral part of this position.

Although this position is primarily focused upon the provision of service at the Facility (Hospital and/or Clinics), the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership.

Primary Responsibilities:

* Provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas

* Provide system level oversight for Optum
360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department's Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted

* Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes

* Lead by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results

* Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum
360 Patient Access related business objectives within the client environment

* Know, understand, incorporate, and demonstrate the Optum
360 Mission, Vision, and Values in behaviors, practices, and decisions

* Serve in a leadership role and promotes positive Human Resource Management skills

* Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum
360 / client departments and services, vendors, etc.

* Manage assigned staff in order to ensure steady workflow balance and high quality outcomes

* Educate physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements

* Identify action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation

* Prepare required reports using statistically sound information, displaying content in easily understandable format;
Escalates to the Regional Director any unfavorable trends

* Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general

* Perform other duties as needed and assigned by the Regional Director or in coordination with other Optum
360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects

* Develop project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required

* Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum
360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 6+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role

* 5+ years of experience in a…