Forward Deployed Engineer

About Dexterity

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed?

Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

As a Forward Deployed Engineer you are the front line leading Dexterity's robots into new opportunities. You will work to bridge any gaps between Dexterity's standard product and the particular challenges of new customer engagements or new market segments. Your mission is to bring new applications online in the field and demonstrate all the operational metrics necessary to rapidly unlock fleet-wide scaling at each new customer opportunity.

This role is ideal for engineers with a passion for developing robotic solutions that operate in the real world s role requires broad, systems level understanding of the full robotic tech stack, both software and hardware. You will be expected to do system level performance analysis and drive system level solutions through hands on engineering, partnering with other teams across Dexterity, third party partners and the customer.

• Location:
  
  Redwood City, CA. Office desk-based tasks and lab-floor testing.
• This position requires frequent travel to customer locations, with typically 50% of time spent on‑site.
• On‑site assignments will involve warehouse conditions (temperature variations, industrial noise) and prolonged standing or walks.

• New Solution Introduction:
  Ensure successful pilot outcomes by driving new solution operations in the field, resolving early issues, meeting customer KPIs, and preparing the solution to scale rapidly post pilot.
• High Quality and Rapid Resolution:
  Drive fixes and improvements based on field experience with proper methodologies to provide traceability, change management and eliminate repeat occurrences.
• Operational Excellence:
  Release solutions that are ready to scale. Solutions should meet operator expectations for ease of use, up time and operator:robot ratio.
• Customer Trust:
  Become the named technical point‑of‑contact for one or more strategic sites.
• Engineering Feedback Loop:
  Develop new integrations, robotic skills and capabilities to meet new customer challenges. Extend and improve methodologies to incorporate field learning into the core platform capabilities towards the goal of general robot intelligence.
• Deliver actionable bug reports and reproducible cases that accelerate root‑cause analysis.
• Field Enablement:
  Develop new tooling, documentation and provide guidance to application services teams at pilot and production sites. Collect and curate information in a way to drive automation of the support system.
• Tooling & Observability:
  Develop proficiency and leverage internal platforms such as Portal, Foxglove, Kibana, ArgoCD, and Grafana for system analysis. Enhance observability and visualization to provide better insight to system behavior, particularly as…