Interim Family Programming Director

Overview

The Interim Family Programming Director oversees the full range of Family Programming operations under the guidance of the SVP/General Manager. This position ensures that all departments—including Childcare and children’s programs, the Youth Center and youth programs, birthday parties, and camps—operate smoothly and deliver high-quality, professional, and nurturing experiences for members and their children. The Interim Director provides steady leadership, supports staff performance, maintains exceptional service standards, and helps sustain an environment that consistently exceeds member expectations during the interim period, which is approximately four to six months with the possibility of extension.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

• Our Mantra
  Respect The Past;
  Accept Responsibility;
  Pay it Forward
• Our Actions We Live By
  Actions We Live By. It’s who we are when we step into our full power.
  
  Note:
  
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• Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person—we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
• Pete’s Promise
  Service Forward
  Ruthlessly Consistent
  Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Responsible to manage Family Programming operations smoothly and efficiently through visible management presence and leadership
• Ensure children’s safety through continuous monitoring of safety and performance standards, service provider ratios, childcare facilities, equipment and operational systems; ensure constant interaction with children in our care
• Ensure team members work actively and efficiently while on shift
• Perform administrative duties including, but not limited to, updating reservation systems, communicating with members, and creating marketing materials
• Develop, organize, implement and promote program, camp and birthday parties
• Adherence to and enforcement of all health and safety standards; ensure Associates adhere to human resource and work safety practices
• Monitor uniform adherence of all childcare and program staff
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the Family Progamming department and club in a professional manner through image, dress, communication, and immediate follow-through and response
• Be present on the floor; support staff and offer assistance as necessary
• Meet weekly with Childcare Director to review initiatives and goals; develop programming
• Act as the department representative when necessary in the event that the Childcare Director is not present; professionally and appropriately field member questions/concerns
• Train staff to meet or exceed demands of the business; provide feedback and build relationships
• Monitor staff to ensure compliance with company guidelines
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability…