Audio Visual Associate

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We are a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific. We have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Audio-Visual Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations.

Shift: M-F, 8:00am to 5:00pm

• Set up and break down meeting conferencing equipment: laptops, projectors, telephones, star phones, plasma screens and other media equipment.
• Immediately escalate operational problems or issues to Supervisor or Manager.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Intake jobs by interpreting and understanding client requests, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Conduct and oversee quality assurance processes to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests, selecting the best equipment and/or resources for successful completion.
• Maintain all logs and reporting documentation as required.
• Additional duties may include setting up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, reception coverage, visitor check-in, support large or complex projects, immediate client requests, etc.
• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow and answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.

• High school diploma or equivalent.
• Minimum 2-3 years audio visual services experience, preferably in a legal, banking or large corporate environment.
• Minimum 2-3 years of experience working with and troubleshooting audio and video equipment.
• Ability to work in a fast-paced team environment.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.
• Exceptional customer service skills to create, maintain and enhance customer relationships.
• Basic computer skills required.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem solving skills, with the ability to escalate a problem to a supervisory level when needed.
• Excellent communication skills, both verbal and written.
• Must be able to lift up to 50 lbs. on a regular basis.

Who we are:

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We are committed to equal opportunity in employment and do not discriminate on the basis of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other basis protected by law.

Williams Lea is a drug-free workplace and conducts pre-employment substance screening where required. All employment offers are contingent upon successful completion of background checks and drug screens.

RRD is an Equal Opportunity Employer, including disability/veterans. All employment offers are contingent upon the successful completion of both a pre-employment background check and drug screen.