Director of AI Support & Customer Experience

A rapidly growing AI company in Redwood City seeks a Customer Support Leader to shape and scale a high-performing support function. Responsible for the complete customer support lifecycle, including defining processes, managing escalations, and mentoring team members. This transformative role offers a chance to build a world-class operation with a focus on customer experience. Ideal candidates will have proven leadership experience in SaaS environments, exceptional communication skills, and a customer-centric mindset.

This role provides an exciting opportunity to impact and reshape AI-powered customer support.
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