Merchant Services Operations Analyst

Overview

This is a 1 year fixed term position.

The expected pay range for this position is $116,995 to $120,000 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Stanford University seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and enrich their lives. Stanford’s Business Affairs provides administrative policies, infrastructure, systems, services, and support for the benefit of the university community. Financial Management Services (FMS), a department within Business Affairs, is responsible for creating an ecosystem which promotes innovative and sound financial administration policies and practices that balance controls, compliance, and customer service.

FMS is primarily responsible for financial policy oversight, quality assurance and financial services at Stanford University and its affiliated entities. It also serves as a liaison to the hospitals and the Stanford Linear Accelerator Center (SLAC). The FMS work environment is grounded by core values that include cultivating growth, celebration and appreciation, and collaborating with curiosity in order to nurture an inclusive environment where everyone is valued, respected, and can thrive.

Stanford Merchant Services (MS), part of the Office of the Treasurer, provides the university-wide infrastructure for credit/debit card and digital payment acceptance. Following significant growth, including the launch of Uni Rev (Cardinal Pay) and winning the AFP Pinnacle Award, demand for new merchant onboarding, operational support, and payment consulting continue to accelerate.

As the Financial Analyst 2 supporting Merchant Services Operations, you will play a central role in the day-to-day financial, operational, and compliance management of Stanford’s enterprise-wide payment acceptance environment. You will manage complex operational workflows, partner with financial and technical stakeholders across 370+ merchant units, and ensure seamless, compliant payment operations that enable revenue collection across the university.

This role is ideal for a candidate who thrives in an operational finance setting, enjoys solving nuanced business problems, and is energized by supporting a high-impact program serving schools, departments, labs, clinics, and auxiliary units across campus.

• Design and perform analyses of large, complex financial data sets, including transaction-level payment receipts data. Reconcile complex accounts, research discrepancies, and prepare month-end close materials for merchant revenue streams.
• Assemble data for operational and strategic decision-making; prepare high-level summaries, dashboards, and recommendations for MS leadership and university partners.
• Conduct ad hoc financial modeling, transaction mapping, and performance metrics reporting to support program forecasting and continuous improvement.

• Manage the daily and month-end operational processes for the Merchant Services program, ensuring accuracy, timeliness, and adherence to internal controls.
• Serve as an operational lead for Stanford’s acquirer relationships, payment platforms, and third-party service partners.
• Oversee system administration and user access for MS-owned and vendor applications; create and maintain merchant accounts…