Patient Services Assistant - SMMC Call Center - Spanish Speaking

Overview

San Mateo Medical Center - Call Center is seeking customer service–oriented individuals to join our team as Patient Services Assistant I - Extra-Help
. Currently, there are three Extra-Help, Part-Time vacancies.
Patient Services Assistants I - Spanish Speaking Preferred - Extra Help perform duties such as interviewing and registering patients, managing appointments, explaining available coverage plans, financial screening, verifying insurance, data entry, and processing billing documents. They may also receive payments and act as receptionist to assist and respond to patient inquiries.

• Interviewing and registering patients, managing appointments, and verifying insurance coverage.
• Performing financial screening, explaining coverage plans, and processing documents such as Good Faith Estimates.
• Using Epic’s Solutions View to schedule appointments according to systemwide protocols, prioritizing continuity of care with assigned Primary Care Providers (PCPs).
• Documenting non-urgent concerns and administrative inquiries such as Telephone Encounters (TEs) for accurate recordkeeping.
• Acting as receptionist, responding to patient inquiries, and providing clear instructions for appointment preparation.
• Providing backup for patient services support staff as assigned and offering off-hours support as required.
• Performing related duties as assigned.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Spanish-speaking candidates are preferred. Initially under close supervision, incumbents learn patient services procedures and may advance to Patient Services Assistant II after demonstrating proficiency.

Note: This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on department needs and may vary. Extra-help employees shall not exceed 1,040 hours of work per fiscal year. Some extra-help positions are eligible for benefits under the Affordable Care Act. Extra-help employees are not guaranteed permanent status at the end of the assignment.

Knowledge of:

• Policies and procedures related to medical patient services, insurance, and billing.
• Medical terminology related to office support work.
• Office practices and procedures, including filing, reception, and operation of standard office equipment.
• Basic business data processing principles and the use of word processing or computing equipment.
• Business arithmetic and basic recordkeeping principles.

Skill/Ability to:

• Perform accurate and detailed patient services office clerical work.
• Prioritize work and coordinate several activities.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgement within established guidelines.
• Work effectively with difficult people, including very sick or uncooperative patients.
• Organize and maintain accurate files and records.
• Make accurate arithmetic calculations.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Understand and carry out oral and written instructions.

Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical qualification is:

• Patient Services Assistant I: One year of general clerical or office assistant experience.

This is an extra-help recruitment. Anyone may apply.

If you are interested in being considered for these extra-help positions, please electronically submit the following materials in Word or PDF format:

• Cover letter with answers to Supplemental Questions
• Résumé

Supplemental Questions
1. Describe your experience working in clerical/office settings. Be specific about where this experience was gained and the duties you performed.
2. Describe your computer experience and typing skills. Include your typing speed, the computer programs you are skilled in and the types of documents you have produced.
3. Describe a time…