Patient Admin Specialist - Sleep Clinic - Part Time

Overview

0.8 FTE Part time Day - 08 Hour R2652898 Onsite  Psyc Sleep Clinic OPC Administrative Support REDWOOD CITY, 450 Broadway, California

If you're ready to be part of our legacy of hope and innovation, we encourage you to explore our current job openings. Your best is waiting to be discovered.

A Brief Overview

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A PAS supports administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience for each level.

Employees have the opportunity to advance by meeting requirements at the higher level.

Stanford Health Care

• Primary Function:
  Patient Interaction and Registration
• Greeting and Assistance:
  Greet patients, complete registration check-in & check-out, verify insurance information, and assist with questions about appointments, payments, billing, and schedules.
• Patient Escalations:
  Identify and resolve simple escalations; provide service recovery where appropriate. Escalate complex issues per clinic pathways.
• Referral Management & Appointment Scheduling:
  Track and manage referrals and schedule appointments in a timely manner, adhering to scheduling instructions, referral guidelines, and insurance eligibility.
• Administrative Tasks and Documentation
• Telephone and Messaging:
  Handle a significant volume of inbound and outbound patient calls, route messages, and manage patient correspondence.
• Documentation management:
  Manage faxes, mail, file documentation, and maintain databases.
• Systems Use:
  Process forms and utilize phone and electronic medical record systems.
• Communication and Coordination
• Professional Communication:
  Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Provider Coordination:
  Communicate scheduling preferences and urgent needs with providers.

• High School Diploma/GED.

• Entry level - No previous experience required.

• Knowledge: Knowledge of Windows-based office software, computers, and operating systems
• Skills: Strong written and phone/verbal communication skills; phone skills with multi-line systems; strong time management and organizational skills; ability to solve problems and manage multiple priorities
• Abilities: Actively listen to patients and colleagues; provide exceptional patient experience with empathy and professionalism; adjust communications to the receiver; maintain composure in stressful situations; assist with welcoming & orienting new PAS staff; demonstrate exemplary customer service as a liaison between front and back office

• None

Stanford Health Care is committed to providing an exceptional patient and family experience. SHC requires adherence to C-I-CARE standards for all patient and family interactions. Three experience pillars guide our approach:
Know Me, Show Me the Way, and Coordinate for Me.

• Know Me:
  Anticipate needs and deliver effective care
• Show Me the Way:
  Guide actions to better outcomes
• Coordinate for Me:
  Own the complexity of care through coordination

Stanford Health Care (SHC) values diversity and is committed to equal opportunity and non-discrimination in all policies and practices, including employment. SHC does not discriminate based on race, color, sex, sexual orientation or gender identity/legal expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above.

People of all genders and races are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale:
Generally starting at $31.30 - $35.25 per hour. The finalist’s salary will be set based on factors including internal equity, experience, education, specialty, and training. This pay scale is not a promise of a specific wage.