Customer Service Representative

Job Title: Customer Service Representative

Location: Watson Marlow - Cardrew Industrial Estate

Location Type: On-Site

Website:

Group:

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE
100 and FTSE4

Good multi-national industrial engineering Groupwith expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Visit our website to learn more.

We are seeking a talented and motivated Customer Service Representative to join our dynamic team.

To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.

To liaise with operational areas of our business to aide in the processing and management of our customers and suppliers specific requirements.

To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.

• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into company ERP system [AX]
• Actively report EHS issues and near misses.
• Support and promote ‘5S’ activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT meetings

• Be an active and supportive member of the Customer Service Team.
• Support new team members through initial training where requested.
• Maintain high levels of accuracy and timeliness in your work.

Previous

Experience:

Previous experience of working in a Customer Service Team.

Exposure to Lean manufacturing experience, ideally yellow Belt, or above.

Experience with Exporting regulations and documentation.

Previous use of GEM Tools Lean Processes.

Personal Attributes:

Resilient and the ability to work in a high pressure work environment

Excellent communications skills with the ability to communicate effectively across a diverse group of people.

Highly motivated with a focus on solutions and continuous improvements.

Qualifications:

GCSE level Maths and English [or equivalent]

IT skills – excel and word programmes

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are…